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Butler

4 months ago

Singapur, Singapore SHANGRI-LA HOTEL LIMITED Full time
At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honor, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a

Front Office (Butler)

to join our team

As a

Front Office (Butler) , we rely on you to:

Provides personalized service to VIP & Suite guests such as In room check in and check outs, secretarial and concierge services, mail and information, airline reservations / confirmations and food and beverage service.Assist in Reception / Guest relations / Valley Wing Lounge & Summit room duties.To have knowledge of the operational systems of the Valley wing & Guestrelations operation and related areasEnsures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guestsDrives customer delight and retention by being a role model in delighting guests in every single interactionActively obtains feedback from guest to improve services and facilitiesEnsures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel's policies and procedures at all timesEnsures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check outTo highlight any special events or anniversary of guest and ensure the personalized welcome card from Higher Management along with amenities are preparedWhenever possible, to engage in small conversation with guests and find out about their stay and any special preferencesChecks rooms before guest arrives and reports any repair or discrepancies to Engineering & HK Department immediatelyChecks quality / presentation / temperature of food / beverage / service prior to servingProvides one-stop-shop service to guests (Concierge, F&B, Cashiering, Check-In etc.)Establishes and develops good working relations through cooperation and constant feedbackMaintains the integrity and confidentiality of guest information at all times

RequirementsAble to work shift, weekends and public holidaysNeat and Pleasant appearanceWell groomedWell versed in the English LanguageOutspoken and friendlyExcellent communication skillsGood physical healthAble to carry heavy objects (eg luggage)Minimally 2 years' experience working in a well-known hotelAt least a diploma in any field