eCommerce Merchandise Analyst

1 week ago

Singapore Williams Sonoma Full time

Overview of the Merchandise Analyst role

The eCommerce team is responsible for delivering a superior site experience for the customer, using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver a seamless, friction-free, shopping experience online.

Responsibilities

  • Perform Seasonal and Ad-hoc product data set-up, UAT + Maintenance

  • Manage Related Product setup and Group-to-Category setup

  • Update SKU attributes, fabric description and category thumbnail post seasonal builds

  • Perform daily and weekly site maintenance activities including removing out of stock items, relaunching back in stock items, removing no go-forward SKUs, maintaining rollover SKUs

  • In charge of the promo process (including upload of pricing files, Alert & PIP Thumbnail messaging, etc.)

  • Update SEO Copy when required

  • Resolve/fix PIP (Product Information Page) issues raised by merchants and stores

  • Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience

  • Support Franchise and Wholesale Partners' seasonal product data set-up through the provision of web data and images

  • Support ad-hoc projects as assigned

  • Work across multiple platforms including Netsuite, Airtable, Curalate, SearchSpring and Barilliance

  • Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

  • Min tertiary qualification and 2 years of e-commerce or related experience (candidates with less experience can be considered for the Specialist position)

  • Ability to make timely decisions, anticipate problems, and provide creative solutions

  • Strong affinity for the brands and products

  • Proven analytical, business planning, and organizational skills

  • Ability to deal with ambiguity and a changing environment

  • Experience working in a global business and across multiple time zones

  • Strong attention to detail

  • Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,
creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI
initiatives prompt associate participation and engagement, aligning with our core vision to reflect the
communities where we do business and put people first.

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