eCommerce Merchandise Analyst

4 weeks ago

Singapore Williams Sonoma Full time

Overview of the Merchandise Analyst role

The eCommerce team is responsible for delivering a superior site experience for the customer, using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver a seamless, friction-free, shopping experience online.

Responsibilities

  • Perform product builds and UAT (Seasonal as well as weekly checks)

  • Perform regular incremental updates/maintenance of the web assortment, adhering to the standards of our US sites

  • Monitoring the performance of Related Product setup and Group-to-Category setup

  • Create/build out categories, thumbnails and visual navigation set up and quarterly updates

  • Perform season copy/delete

  • Update SEO copy when required

  • Managing promotion set-up and takedown

  • Resolve/fix PIP (Product Information Page) issues raised by merchants and stores

  • Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience

  • Support ad-hoc projects as assigned

  • Work across multiple platforms including Adobe Experience Manager, Airtable, Curalate and Constructor

  • Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

  • Min tertiary qualification and 2 years of e-commerce or related experience (candidates with less experience can be considered for the Specialist position)

  • Ability to make timely decisions, anticipate problems, and provide creative solutions

  • Strong affinity for the products and brands

  • Proven analytical, business planning, and organizational skills

  • Ability to deal with ambiguity, fast pace, and a changing environment

  • Experience working in a global business and across multiple time zones

  • Strong attention to detail

  • Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,
creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI
initiatives prompt associate participation and engagement, aligning with our core vision to reflect the
communities where we do business and put people first.

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