Lead Consultant – Wifi Tier 3

The WiFi Tier 3 Engineer plays a hybrid role within the Managed WiFi team, supporting both Day 1 provisioning activities and ongoing WiFi engineering operations. This role is responsible for configuring and activating customer WiFi services, performing detailed diagnostics, and assisting in maintaining a secure, scalable, and high-performing centralized WiFi platform. The engineer will work closely with delivery teams during service onboarding and provide technical support to the WiFi Engineering team for escalations, platform optimization, and process improvement.

• End-to-end configuration and provisioning of WiFi infrastructure components including access points, wireless controllers, SSIDs, VLANs, and policy enforcement rules via centralized platforms.

• Integrate WiFi services with enterprise systems such as RADIUS, DHCP, DNS , and authentication gateways.

• Execute technical onboarding procedures, including zero-touch provisioning (ZTP), AP registration, firmware validation, and template-based configuration deployment.

• Conduct pre-deployment readiness checks, post-deployment verification (connectivity, roaming, signal quality), and validate compliance with design specifications.

• Document configurations, implementation steps, and test results to support knowledge transfer and future troubleshooting.

• Serve as Tier 3 escalation for complex wireless issues.

• Assist WiFi Engineering with Tier 3 escalations, platform diagnostics, and log analysis.

• Participate in platform monitoring, firmware reviews, and security patching tasks.

• Contribute to documentation of configurations, playbooks, and knowledge articles.

• Test new features, templates, or processes prior to implementation.

• Stay updated with emerging WiFi standards (Wi-Fi 6/6E/7) and industry trends to evaluate and introduce new WiFi technologies and automation capabilities.

• Degree in Information Technology/Computer Science.

• 5+ years of relevant experience in WiFi engineering, preferably in a managed services or enterprise IT environment.

• Strong understanding of wireless networking standards, RF theory, and LAN/WAN integration.

• Experience with enterprise or cloud-based WiFi platforms (Meraki, Aruba, Ruckus, Cisco).

• Wireless provisioning and platform operations.

• Tier 3 support and incident troubleshooting.

• Knowledge of authentication systems and network security protocols.

• Industry certifications preferred (e.g., CWNA, CWNP, Cisco Wireless, Aruba ACMA).

• Experience with provisioning tools, scripting, or automation is a plus.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent toe2i's PDPA.

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• EA License No. 01C4394
• Reg. R , Lucas Tan