Account Service Executive

Job Purpose:

The Account Service Executive (Inside Sales Representative) is responsible for generating new business and growing existing customer relationships by engaging prospects and clients via phone, email, and virtual meetings.

In addition, this role supports the sales cycle from lead qualification to closing, ensuring a seamless customer experience and contributing to the company’s revenue growth. The Inside Sales Representative works closely with the sales, marketing and product teams to meet or exceed sales targets while maintaining high levels of customer satisfaction.

Responsibilities:

• Drives Sales, communicating with customers, making cold calls to potential customers, following up on leads and project execution.

• Manage multiple client accounts simultaneously, addressing / understand client queries, concerns, feedback promptly and identifying sales opportunities.

• Continue education on product advantages to ensure customer loyalty and align with company goals.

• Manage new and existing deals through all stages of the sales cycle as per client expectations and agreements.

• Work with internal / external partners on price quotes, shipping, payment, resolving order problems, etc.

• Generates report to ensure that the orders booked are taken up for invoicing within the permitted time frames.

• Answering potential customers' questions and sending additional information through emails or permitted devices.

• Stay up to date with industry trends, product knowledge, and competitor activity

• Works with internal product sales teams to drive incremental revenue opportunities.

• Upselling and Cross-selling of products and services to existing partners.

• Maintain updated records of client interactions, transactions, and account activities in CRM systems.

• Collaborate with the sales team to onboard new clients and support contract renewals.

• Monitor client satisfaction and work proactively to resolve any issues.

• Close sales and achieve monthly/quarterly targets

Qualifications / Preferred Skills:

• Diploma/Degree holder with minimum 1 year of inside sales or relevant experience in IT industry

• Customer-oriented with positive attitude

• Detail-oriented with excellent organizational skills and the ability to multitask

• Ability to manage multiple priorities and work under pressure

• Good communication & interpersonal skills

• Willingness to acquire new skills / product knowledge

• Team player and independent worker

• Strong listening and Sales Skills

• IT Savvy

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.