Customer Service Operations Specialist

4 weeks ago

Singapore Monee Full time
Customer Service Operations Specialist (Contract) - MariBank

Join to apply for the Customer Service Operations Specialist (Contract) - MariBank role at Monee

Customer Service Operations Specialist (Contract) - MariBank

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Operations Specialist (Contract) - MariBank role at Monee

  • Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner
  • Manage complex cases, such as complaints and escalated cases, from end-to-end
  • Work closely with internal teams on escalated cases to ensure timely and quality resolution
  • Achieve personal and team Key Performance Indicators
  • Ensure confidentiality of the Bank's customers and data
  • Follow communication procedures, guidelines and policies
  • Perform other related duties as required
Job Description
  • Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner
  • Manage complex cases, such as complaints and escalated cases, from end-to-end
  • Work closely with internal teams on escalated cases to ensure timely and quality resolution
  • Achieve personal and team Key Performance Indicators
  • Ensure confidentiality of the Bank's customers and data
  • Follow communication procedures, guidelines and policies
  • Perform other related duties as required
Requirements
  • A Diploma/Bachelor's Degree in any field
  • Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
  • Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
  • Excellent communication (verbal and written) and interpersonal skills
  • Ability to multitask, prioritise and manage time effectively
  • Comfortable to work rotating shift hours including weekends and Public Holidays
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Contract
Job function
  • Job function Other

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