Technical Support

3 days ago

Singapur, Singapore KEENFINITY PTE. LTD. Full time

Responsibilities

  • Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
  • Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
  • Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
  • Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
  • Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.
Qualifications
  • Diploma / Degree in a technical or engineering-related discipline.
  • Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
  • Experience in the Video Systems industry preferred.
  • Good understanding of the market landscape, including competitor products and industry trends.
  • Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
  • Customer-focused mindset with a service-oriented approach.
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