Executive, Guest Service

4 days ago

Singapur, Singapore CapitaLand Full time

Join to apply for the Executive, Guest Service (Perm Night) role at CapitaLand .

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups, headquartered in Singapore. Its portfolio focuses on real estate investment management and development across more than 260 cities in over 40 countries.

Job Description

You will support the nightly guest service operations, ensuring smooth accounting processes at the serviced residence. Your role is to create a welcoming atmosphere that fosters resident satisfaction and provides a 'home away from home'. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities
  • Assist residents with check-in and check-out procedures
  • Make and confirm reservations
  • Respond to queries via walk-ins, emails, and calls, and assist with requests
  • Manage cash floats during your shift and ensure they are balanced at shift end
  • Verify revenue from all sources and follow up on discrepancies
  • Accurately record all financial transactions during your shift
  • Handle end-of-day bookkeeping, auditing, and reconciliation
  • Record and address residents' complaints and feedback, performing service recovery as needed
  • Perform end-of-day procedures and generate daily reports
  • Perform other related tasks as assigned
Benefits
  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences
  • Support for staff volunteerism
  • Wellness programmes
Additional Information

At CapitaLand, we promote fair employment practices, recruiting based on merit and alignment with our corporate values. We provide equal opportunities regardless of race, gender, age, religion, or nationality. Only shortlisted candidates will be notified.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
#J-18808-Ljbffr

  • Guest Services Executive

    4 days ago

    Singapur, Singapore ROYAL PLAZA Full time

    Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and assist with arrival/departure...

  • Guest Services Executive

    4 days ago

    Singapur, Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Company Description Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable...

  • Executive, Guest Service

    4 days ago

    Singapur, Singapore The Ascott Limited Full time

    Join to apply for the Executive, Guest Service role at The Ascott Limited . About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, spanning over 260 cities in more than 40 countries. Job...

  • Executive, Guest Service

    4 days ago

    Singapur, Singapore The Ascott Limited Full time

    Join to apply for the Executive, Guest Service role at The Ascott Limited . **About Us**CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, spanning over 260 cities in more than 40 countries....

  • Executive, Guest Service

    4 days ago

    Singapur, Singapore The Ascott Limited Full time

    Join to apply for the Executive, Guest Service role at The Ascott Limited 1 year ago Be among the first 25 applicants Join to apply for the Executive, Guest Service role at The Ascott Limited About UsCapitaLand Group ( CapitaLand ) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on...

  • Guest Engagement Executive

    4 days ago

    Singapur, Singapore FURAMA PTE. LTD. Full time

    Job Description & Requirements Furama is seeking a passionate Guest Engagement Executive to join our team. The successful candidate will be responsible for all guest engagement duties, including front desk operations, guest relations, and executive club services, ensuring that guest expectations are met or exceeded in accordance with hotel policies,...

  • Senior Executive/Executive, Membership

    4 days ago

    Singapur, Singapore Resorts World Sentosa Full time

    Overview Senior Executive/Executive, Membership & Guest Services Responsibilities Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions. Prepare daily shift opening/closing processes and documents. Work closely with other...

  • Executive, Guest Service

    4 days ago

    Singapur, Singapore CapitaLand Retail Malaysia Sdn Bhd Full time

    CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description You will support the daily guest service operations in our Serviced...

  • Guest Service Executive

    4 days ago

    Singapur, Singapore Far East Organization Full time

    Responsibilities Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest complaints...

  • Senior / Guest Service Executive

    4 days ago

    Singapur, Singapore THE BARRACKS HOTEL SENTOSA Full time

    Responsibilities Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest complaints...