Retail Operations Executive

1 week ago

Singapore AMOREPACIFIC SINGAPORE PTE. LTD. Full time

We are seeking a motivated and detail-oriented Retail Operations Executive to join our dynamic team. In this role, you will gain hands-on experience in both retail operations, contributing to various tasks such as visiting retail outlets, managing product merchandising, coordinating promotional activities, and executing in-store events. Your responsibilities will include ensuring optimal product presentation, managing inventory, providing excellent customer service, and supporting sales performance analysis.

Job Description :

Retail Operation Management -

  • Outlet visits: Visit assigned supermarkets and pharmacies to provide excellent service, fostering strong customer relationships to secure orders for all products.
  • Merchandising: Ensure all company products, especially core SKUs, are well merchandised with adequate stock levels on shelves and in the warehouse.
  • Merchandising tactics: Implement effective merchandising tactics, including product positioning, cross-selling, and upselling techniques.
  • Coordination: Liaise and coordinate with internal and external staff for product ordering.
  • Promotional setup: Promptly set up promotional displays, update POS materials, and ensure correct pricing displays during promotional periods.
  • FIFO implementation: Implement First-In-First-Out (FIFO) practices to maintain product freshness and regularly check near-expired stocks to minimize trade returns.
  • Quality Control: Monitor expired/expiring stock, product defects, and quality issues.
  • Feedback: Provide regular feedback on product sales performance, store and display issues, and competitor activities to the Sales Representative.
  • Return Collection: Manage the collection of expired products from stores.
  • Event management: Oversee and manage monthly atrium sales events, including setup, stock management, and sales.
  • Provided weekly updates to HQ on floor promotions that were scheduled to go live, as well as ongoing in-store promotions
  • Liaised with the Finance department on administrative matters such as raising CSR, RA (Return Authorizations), and processing sales adjustments in cases of discrepancies.
  • Provided monthly updates to HQ by tallying and reporting the current SOH (Stock on Hand).

PO Processing & retailers' support -

  • Process daily PO generated by retailers, issue invoices via SAP system and coordinate with sales team and supply chain for delivery
  • Assist to manage retailers' eStore on coordinating with retailers to ensure product images/description are aligned with brand guideline
  • Assisted in monthly PO (Purchase Order) closing to ensure timely

E-commerce Operation Management -

  • Reporting: Generate daily sales reports
  • Assisting: Assist in managing e-commerce tasks during stock take.
  • Team Collaboration: Collaborate with internal teams to handle daily customer requests, ensuring alignment with project timelines and deliverables.
  • Backend Operations: Oversee store backend operations, including product listing, price changes, order execution, and employee access management.
  • Additional Duties: Undertake any other duties or responsibilities as required.

Education and Experience

  • At least a Diploma holder/ ITE Graduates
  • Knowledge of merchandising will be an added advantage
  • Able to handle heavy loads.
  • Positive and growth mindset
  • Able to write, speak & understand simple English.
  • Ability to multi-tasking

Working days: 5 days a week (Mon to Fri / 9am – 6pm) and able to commit 1 weekend per month for atrium event

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