Digital Ambassador | 1-month Contract | $15/hour

2 weeks ago

Singapur, Singapore Manpower Singapore Full time

4 days ago Be among the first 25 applicants

Responsibilities
  • We are seeking proactive and resourceful Digital Ambassador to support front-line healthcare users during the implementation of new systems. You will be stationed alongside the users to provide real-time assistance, ensuring a smooth transition and effective system adoption. Responsibilities include but not limited to:
  • Act as the first point of contact for front-line users during system deployment, offering hands-on support and guidance.
  • Assist users in navigating the system, sharing tips and best practices to enhance their confidence and efficiency.
  • Address user inquiries related to system-generated bills by providing clarifications based on FAQs and internal communication channels.
  • Escalate complex issues or system errors to the appropriate technical or support teams for resolution.
  • Gather feedback from users to identify common challenges and suggest improvements to enhance system usability.
  • Conduct informal training sessions or one-on-one coaching to help users become proficient with the system.
  • Maintain a professional and approachable demeanour to foster trust and collaboration with front-line staff.
Job Qualifications
  • Diploma in any discipline.
  • Candidates with no experience are open to apply.
  • Good communication and customer service skills.
  • Training will be provided to understand the role and what is needed to do as lead POCs to report their daily jobs.
  • On-site deployment at healthcare facilities and require flexible hours to accommodate different shifts and ensure continuous support during the deployment phase.
  • This role requires flexibility to work in shifts, including the possibility of night shifts. Night shifts may fall between 6:00 PM and 8:00 AM, depending on operational needs.
Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Other
Industries
  • Staffing and Recruiting

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