Associate Customer Experience

4 weeks ago

Singapur, Singapore Singapore Airlines Full time
Overview

The successful incumbent will be part of the Inflight Entertainment and Connectivity Department within Customer Experience Division.

Responsibilities
  • Liaison with Content Service Provider (CSP) and preparation of materials/data to facilitate the monthly content curation activities for the IFE media team.
  • Maintenance of KrisWorld Digital platform and content.
  • Collation of data related to IFE content CSAT to facilitate the data analysis by the IFE media team.
  • Support IFE product development innovation activities, including supporting the testing of new IFE products (e.g. testing of IFE GUI changes).
  • Research and collation of raw market research/benchmarking data, to facilitate subsequent in-depth analysis by the IFE media team.
  • Assist the IFE media team on the launch of content campaigns and publicity.
  • Investigate and response to customer feedback from 1Point cases and CCVRs.
  • Responsible for the department administration functions e.g. invoice handling, security clearance etc.
Qualifications
  • Possess a diploma.
  • Has keen interest and appreciation of movies, TV programs and music.
  • Has passion for innovation and product ideation/development. Be tech savvy and has interest in keeping up with evolving technology.
  • Has interest in learning or has experience in working with data.
  • Able to work independently, self-driven, and able to communicate well with various stakeholders.
  • Comfortable working with data sets.
  • Able to work on the common applications e.g. Excel, Word, PowerPoint etc.
  • IT savviness or receptive to digitalisation mindset preferred.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Airlines and Aviation

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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