Associate Customer Experience Technical Services Systems Integration Specialist

Associate Customer Experience Technical Services Systems Integration Specialist

Join to apply for the Associate Customer Experience Technical Services Systems Integration Specialist role at NTT DATA, Inc.

Overview

Make an impact with NTT DATA. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Customer Experience (CX) Technical Services (TS) Systems Integration Specialist is an entry-level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature. This role works towards associate level certification, while developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities

• Learn to start owning portions of an installation, break/fix incidents, and problem management during the project lifecycle.
• Collaborate with the Implementation Engineering team to meet client requirements.
• Perform less complex configurations and installations.
• Attend to less complex break/fix events during the project lifecycle.
• Provide support and work alongside Senior Associate/L2 and other senior support engineers.
• Perform any other related task as required.

To thrive in this role, you need to have

• Demonstrated solution and service knowledge.
• Sound knowledge of CX infrastructure and systems.
• Problem analysis and solution formulation skills.
• Learning and service orientation.
• Excellent attention to detail.
• Proactive management.
• Adaptability and innovative thinking.
• Good verbal and written communication ability.
• Ability to engage with a variety of stakeholders.
• Strong planning and time management skills.
• Ability to cope under pressure.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
• Relevant technology certifications such as:
  • NICE - NICE Engage NCSE (Support); NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification
  • Avaya - Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya Experience Portal Administration
  • Verint - Workforce Management (WFM); Interactions
  • Genesys - Foundational Courses: Genesys Cloud CX Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics
  • Genesys Cloud CX Level 1 courses, webinar topics and eLearning paths

Required experience

• Entry-level experience in technical implementation engineering.

Workplace type

On-site

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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