Journey Strategist – Client Lifecycle Manager

3 weeks ago

Singapur, Singapore UBS Full time
Journey Strategist – Client Lifecycle Manager

Join to apply for the Journey Strategist – Client Lifecycle Manager role at UBS

Journey Strategist – Client Lifecycle Manager

Join to apply for the Journey Strategist – Client Lifecycle Manager role at UBS

Get AI-powered advice on this job and more exclusive features.

  • Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements.
  • Translate strategic objectives into actionable journey maps and experience blueprints.
  • Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance.
  • Leverage data and AI insights to identify pain points, opportunities, and personalization levers.
  • Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development.
  • Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery squads.
Job Reference #
 BR
Job Type
Full Time
Your role
Key Responsibilities
  • Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements.
  • Translate strategic objectives into actionable journey maps and experience blueprints.
  • Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance.
  • Leverage data and AI insights to identify pain points, opportunities, and personalization levers.
  • Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development.
  • Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery squads.
Your team
As a Journey Strategist within the GWM AI BaC team, you will play a pivotal role in shaping and optimizing client journeys across digital and assisted channels. You will work closely with product owners, UX designers, data scientists, and business stakeholders to define and deliver seamless, personalized, and value-driven experiences for UBS clients.
Your expertise
Qualifications
  • Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting.
  • Strong understanding of digital product development, agile methodologies, and design thinking.
  • Ability to synthesize complex data and translate it into actionable insights and narratives.
  • Excellent stakeholder management and communication skills.
  • Familiarity with AI-driven personalization and digital onboarding is a plus.
  • Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics).
  • AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes.
About Us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.
How We Hire
We may request you to complete one or more assessments during the application process. Learn more
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your Career Comeback
We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at UBS by 2x

Get notified about new Strategist jobs in Singapore, Singapore .

Account Strategist, Google Customer Solutions Content Strategist, Singapore & Thailand (Contract) Traffic Growth Strategist, Regional Brand & Growth Marketing Partnership Assistant Manager - Online Marketing, Regional Brand & Growth Marketing Senior Manager – Strategic Support – Corporate Strategy – APAC

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Journey Strategist

    3 weeks ago

    Singapur, Singapore UBS Full time

    Join to apply for the Journey Strategist role at UBS Join to apply for the Journey Strategist role at UBS Get AI-powered advice on this job and more exclusive features. Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. Translate strategic objectives into...

  • Journey Lead

    3 weeks ago

    Singapur, Singapore NEWTONE CONSULTING PTE. LTD. Full time

    We are looking for an experienced Client Lifecycle Management (CLM) Journey Lead to shape and drive transformation in client onboarding and lifecycle management. This is a key leadership role that partners with senior stakeholders to deliver innovative, client-first solutions while ensuring operational efficiency and regulatory compliance. Key...

  • Customer Lifecycle Manager

    2 weeks ago

    Singapur, Singapore MCG Talent Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MCG Talent Overview MCG Talent are on the lookout for a Customer Lifecycle Manager to elevate our client's digital product across Asia. This role focuses on creating data-driven customer journeys, analysing campaign performance, and collaborating...

  • Strategist

    3 weeks ago

    Singapur, Singapore DSTNCT Full time

    Join to apply for the Strategist role at DSTNCT Join to apply for the Strategist role at DSTNCT This range is provided by DSTNCT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range AGENCY FOR THE NEXT GENWe are all about the next generation. Next generation of consumers. Next generation...

  • Customer Onboarding Strategist

    3 weeks ago

    Singapur, Singapore Google Full time

    Overview Join to apply for the Customer Onboarding Strategist role at Google Join to apply for the Customer Onboarding Strategist role at Google Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications Bachelor's degree or equivalent practical...

  • Customer Onboarding Strategist

    3 weeks ago

    Singapur, Singapore Google Full time

    Join to apply for the New Customer Onboarding Strategist role at Google Join to apply for the New Customer Onboarding Strategist role at Google Get AI-powered advice on this job and more exclusive features. Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum...

  • Creative Strategist

    3 weeks ago

    Singapur, Singapore Meta Full time

    Join to apply for the Creative Strategist role at Meta Join to apply for the Creative Strategist role at Meta Get AI-powered advice on this job and more exclusive features. Are you ready to be at the forefront of the creative revolution? As a Creative Strategist, you'll have the opportunity to harness the power of AI to transform the way we approach...

  • Associate, Macro Strategist

    3 weeks ago

    Singapur, Singapore Mizuho Full time

    Join to apply for the Associate, Macro Strategist role at Mizuho Join to apply for the Associate, Macro Strategist role at Mizuho The Macro Research (Desk Analyst) team is looking to hire a Macro Strategist based in Singapore as part of the wider team across the Singapore and Hong Kong offices. Being a dual-hat role across Mizuho Securities and Mizuho...

  • Lifecycle Marketing Manager

    3 weeks ago

    Singapur, Singapore Singtel Full time

    Join to apply for the Lifecycle Marketing Manager role at Singtel . An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. When you say...

  • Options Quantitative Strategist

    3 weeks ago

    Singapur, Singapore Virtu Financial Full time

    Join to apply for the Options Quantitative Strategist role at Virtu Financial 3 days ago Be among the first 25 applicants Join to apply for the Options Quantitative Strategist role at Virtu Financial Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading...