Journey Strategist

4 days ago

Singapur, Singapore UBS Full time

Join to apply for the Journey Strategist role at UBS

Join to apply for the Journey Strategist role at UBS

Get AI-powered advice on this job and more exclusive features.

  • Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements.
  • Translate strategic objectives into actionable journey maps and experience blueprints.
  • Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance.
  • Leverage data and AI insights to identify pain points, opportunities, and personalization levers.
  • Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development.
  • Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery
Job Reference #
 BR
Job Type
Full Time
Your role
Key Responsibilities
  • Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements.
  • Translate strategic objectives into actionable journey maps and experience blueprints.
  • Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance.
  • Leverage data and AI insights to identify pain points, opportunities, and personalization levers.
  • Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development.
  • Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery
Your team
As a Journey Strategist within the GWM AI BaC team, you will play a pivotal role in shaping and optimizing client journeys across digital and assisted channels. You will work closely with product owners, UX designers, data scientists, and business stakeholders to define and deliver seamless, personalized, and value-driven experiences for UBS clients.
Your expertise
Qualifications
  • Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting.
  • Strong understanding of digital product development, agile methodologies, and design thinking.
  • Ability to synthesize complex data and translate it into actionable insights and narratives.
  • Excellent stakeholder management and communication skills.
  • Familiarity with AI-driven personalization and digital onboarding is a plus.
  • Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics).
  • AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes.
About Us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.
How We Hire
We may request you to complete one or more assessments during the application process. Learn more
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your Career Comeback
We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at UBS by 2x

Sign in to set job alerts for “Strategist” roles. Account Strategist, Google Customer Solutions Content Strategist, Singapore & Thailand (Contract) Traffic Growth Strategist, Regional Brand & Growth Marketing Senior Manager – Strategic Support – Corporate Strategy – APAC Partnership Assistant Manager - Online Marketing, Regional Brand & Growth Marketing

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Journey Strategist – Client Lifecycle Manager

    4 days ago

    Singapur, Singapore UBS Full time

    Journey Strategist – Client Lifecycle Manager Join to apply for the Journey Strategist – Client Lifecycle Manager role at UBS Journey Strategist – Client Lifecycle Manager Join to apply for the Journey Strategist – Client Lifecycle Manager role at UBS Get AI-powered advice on this job and more exclusive features. Lead the end-to-end design and...

  • Customer Onboarding Strategist

    4 days ago

    Singapur, Singapore Google Full time

    Overview Join to apply for the Customer Onboarding Strategist role at Google Join to apply for the Customer Onboarding Strategist role at Google Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications Bachelor's degree or equivalent practical...

  • Customer Onboarding Strategist

    4 days ago

    Singapur, Singapore Google Full time

    Join to apply for the New Customer Onboarding Strategist role at Google Join to apply for the New Customer Onboarding Strategist role at Google Get AI-powered advice on this job and more exclusive features. Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum...

  • Customer Onboarding Strategist

    4 days ago

    Singapur, Singapore Google Full time

    Join to apply for the Customer Onboarding Strategist (Mandarin, English) role at Google . Google will be prioritizing applicants who have a current right to work in Singapore and do not require Google's sponsorship of a visa. Minimum qualifications Bachelor's degree or equivalent practical experience. 2 years of experience in digital advertising,...

  • Omnichannel Strategist Singapore, Singapore · Posted 26 January, 2022

    4 days ago

    Singapur, Singapore Behaviouralresponse Full time

    Omnichannel Strategist at Behavioural Response Behavioural Response is a global marketing technology consulting firm on a mission to deliver sustainable growth for ambitious clients. Partnered with leading-edge technology solution providers, our experienced team brings expertise from various industries to ensure our endeavours are always rooted in insight...

  • Product Manager

    4 days ago

    Singapur, Singapore UBS Full time

    Join to apply for the Product Manager role at UBS Join to apply for the Product Manager role at UBS Own and manage the product backlog, ensuring alignment with business priorities and regulatory requirements. Define product vision and roadmap in collaboration with stakeholders and leadership. Translate business needs into clear user stories and...

  • Digital Marketing and Sales Strategist

    4 days ago

    Singapur, Singapore Bridge Et Al. Full time

    Join to apply for the Digital Marketing and Sales Strategist role at Bridge Et Al. 2 weeks ago Be among the first 25 applicants Join to apply for the Digital Marketing and Sales Strategist role at Bridge Et Al. Get AI-powered advice on this job and more exclusive features. About USAt Bridge Et Al (BEA), our mission is to revolutionize the way...

  • Agentforce Deployment Strategist

    4 days ago

    Singapur, Singapore Salesforce Full time

    Join to apply for the Agentforce Deployment Strategist (Multiple Levels) role at Salesforce . Job Category: Software Engineering About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of...

  • Agentic Systems Strategist

    4 days ago

    Singapur, Singapore ShopBack Full time

    Our Journey ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into...

  • Customer Onboarding Strategist

    4 days ago

    Singapur, Singapore Google Full time

    Overview Join to apply for the Customer Onboarding Strategist (Vietnamese, English) role at Google . Get AI-powered advice on this job and more exclusive features. Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications Bachelor's degree or...