Technical Sales Account Specialist Malaysia Sales 5-October-2025
3 weeks ago
Overview Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore Benefits Attractive remuneration and great perks Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards Responsibilities Serve as a trusted technical advisor, guiding customers through the technical intricacies of Cloud products, services and overall solutions. Provide in-depth technical knowledge to advise customers on how products and services can meet their specific needs. Build and maintain strong relationships with customers, understanding their evolving needs and identifying opportunities for upselling and/or cross-selling. Drive sales growth by acquiring new business and increasing sales within existing accounts. Offer pre and post-sales technical support, train customers on product usage, and ensure accuracy and effectiveness of recommended solutions Work with product and other teams to ensure products meet customer needs and to improve overall service offerings Contribute to the development and refinement of sales processes, methods, and strategies. Understand and maintain competitive analysis for cloud solutions and differentiations across the territories Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Qualifications Minimum academic qualification: Diploma/Degree, preferably in IT/Computer Science. Minimum 2+ years in inside/field sales as a pre-sales/solutions engineer with extensive experience in cloud solutions, preferably in Microsoft Azure/AWS/Google Cloud/etc. Architecture certification from any cloud service provider is a plus (AWS architect, Azure architect, Microsoft Cloud Associate/Specialist, etc). Excellent presentation skills. Excellent track record of achieving revenue targets and ability to work with diverse teams About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit Job Segment: BPO, Computer Science, Field Sales, Quality Manager, Technical Support, Operations, Quality, Technology, Sales #J-18808-Ljbffr
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