User Experience Research

User Experience Research (Product QA) Specialist, SG Regular Singapore International Business Other Job ID:6348 Update Job Description About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Introduction We are looking for an experienced Senior Product QA Specialist, SG to join our global quality assurance team. You will be responsible for evaluating the product user experience of Trip in the SG market, identifying gaps between Trip and its competitors, and collaborating cross-functionally to address user pain points in the SG market. In this Role, you’ll get to: Conduct user research to gain insights into user behavior and pain points specific to the SG market with the goal of providing actionable recommendations for product refinement and market growth. Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams. Regularly conduct product user experiencetesting, in-depth competitor analysis, and local user research to identify any product quality defects and gaps compared to competitors. Collaborate with other teams to address user pain points and improve overall product quality. Support building data dashboards and establish data systems for comprehensive product user experience quality analysis. What you'll Need to Succeed: Bachelor’s degree required; a major in Psychology, Data Analysis, UX Research, or a related field is a plus. Minimum 3 years of experience in user research, with a solid understanding of both qualitative and quantitative research methodologies. Proven experience in conducting end-to-end user research, including planning, problem definition, research design, data collection, analysis, reporting, and stakeholder communication. Strong analytical skills with a deep understanding of data; proficiency in SQL and BigQuery is an advantage. Familiarity with design thinking principles and user experience best practices is highly preferred. Fluent in English and Mandarin. Experience in the travel or e-commerce industry is a plus. Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more? Our rapid business growth in global offers abundant career opportunities atvarious levels and in multiple functions Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise. We encourage flexible work arrangement Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events. Find out more job opportunities at #J-18808-Ljbffr