Associate Director

Job Title: Associate Director / Senior Associate Director (HR Systems)

Posting Start Date: 06/11/2024

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

The candidate will be responsible to lead a team for projects delivery and application support that are related to the HR and Payroll business domain. He/she will need to work closely with the user community, external vendors, and other stakeholders to achieve this. The Candidate’s responsibilities are as follows:

1. Lead the IT team in supporting and managing IT solutions for the Office of Human Resources (OHR) business unit, such as SAP SuccessFactors system which covers Employee Central, Recruiting, Onboarding/Offboarding, Performance & Goals, Succession & Development, Compensation & Learning modules. This includes the EC Payroll System under the Office of Finance (OFN) business unit.
2. Oversee and manage the team resources (inclusive of vendor and augment staff) so that the team can cope with the work demands while getting the right resource for the right tasks.
3. Understand the business domain, review user requirements, vendor proposals, assess/discuss technical solutions, and ensure that the selected solutions are endorsed for architecture, scalability, security requirements and compliances. Provide support on technical matters during implementation to ensure timely rollout of the project(s).
4. Perform the role of Solution Architect for OHR systems, ensuring that any solutions implemented are secure, inter-operable and extensible.

1. Stakeholder Management
   Manage and work with stakeholders to plan and execute HR projects. Ensure strategies are aligned with business objectives at the University level.
2. Solution Design (IT)
   Work with network, systems, security teams to develop and formalize the NUS IT architecture. Own and refine the architecture according to new developments and demands.
3. Programme / Project Management
   Account for the successful delivery of programme/projects. Manage delivery of programmes/projects to ensure that targets are met, including conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solution to ‘live’. Create and/or review project artefacts and deliverables to ensure quality and NUS guidelines and policies are met. Manage procurement, including preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management. Liaise closely with business users and builds good rapport. Liaise closely with vendors to ensure successful delivery of products and/or services in accordance to contract. Manage project team to ensure optimization of manpower resources while maintaining a healthy team morale.
4. Maintenance and Support
   Account for the overall successful provision of on-going application maintenance and support to ensure SLAs are met. Oversee and/or provide maintenance and support of applications, including delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems. Create, update and/or review systems artefacts and deliverables to ensure quality and NUS guidelines and policies are met. Perform systems and data analysis including analysing existing system/program logic difficulties and revising the logic and procedures as necessary. Handle audit queries and ensure audit and security compliance are met. Liaise closely with business users and build good rapport. Work closely with business users in annual IT project planning and enhancement prioritization. Liaise closely with vendors to ensure successful provision of support and maintenance in accordance to contract.

1. Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
2. At least 15 years within IT industry, inclusive of 7 years in a technical role, and 7+ years’ experience in project management.
3. At least 10 years in managing IT team providing support and/or vendor management.
4. In-depth knowledge with SAP SuccessFactors modules EC/RCM/ONB/S&D/PMGM/CMP.
5. Knowledge in OpenText Extended ECM (Enterprise Content Mgmt) will be an added advantage.
6. At least 3 years in planning, project managing and executing SAP SuccessFactors projects.
7. Good technical knowledge in SAP ABAP would be an advantage.
8. Familiar in the HR business domains.
9. Strong technical background to coordinate with technical teams to solve complex requirement and integration issues.
10. Good grasp of IT technologies, methodologies, architectures, and best practices.
11. Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely.
12. Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
13. Must be a self-starter and able to work independently with minimum supervision.
14. Must be a good team player, proactive in nature, fast learner, highly organized and positive attitude.
15. Certification in PMP or CITPM will be an added advantage.
16. Experience in Higher Education industry is a bonus.

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department: Applications - HR & Finance Systems

Employee Referral Eligible: Yes

Job requisition ID: 26077