Senior Supply Chain Specialist

Our Vision, Mission & Success are fuelled by our commitment to be a driving force of positive change to the health of everyday consumers, providing conscious, high-quality & innovative supplement products.

In just 5 years, we kicked off our own DTC Health & Wellness brand from scratch and scaled it to USD$100M+ in annual sales, serving more than 3,000,000 customers worldwide with an average of 4,000 daily orders across 9 SKUs.

These results caught the attention of The Financial Times , as they ranked us among APACs top High-Growth Companies. We have also been awarded 2nd place on the E50 Awards , jointly organised by The Business Times and KPMG in Singapore.

This is just the beginning of our journey, and you could be part of the next stage of our growth

We are looking for a detailed oriented and passionate supply-chain/logistic specialist to join our international DTC eCommerce team. Reporting to the Supply-Chain Senior Manager, you will work across multiple functions: Planning, Inventory, Logistics, Cross-Border, 3PL management, Last Miles and more.

With operations spamming across the US, Europe and APAC, you will gain international exposure, working in close collaboration with various departments: Product, Marketing, eCom, Customer Support and Business Development/GTM.

Supply Planning

• Prepare and share regular sales and performance reports
• Analyze and forecast inventory needs to maintain healthy stock across channels
• Plan for incoming stock, inventory rebalancing, and new product launches with both internal and external partners
• Participate in weekly operational reviews, cross-functional meetings, and support business decisions with accurate data

Inventory Management

• Oversee the accuracy and health of our inventory across multiple locations and 3PL partners
• Compile, track, and reconcile order/fulfilment data for transparency and optimization
• Support audits, monthly reconciliations, and continuous process improvement initiatives
• Own invoicing processes with partners, ensuring timely payment and strong vendor relationships

Logistics Execution

• Ensure daily fulfilment runs without a hitch—act fast to troubleshoot stuck or error orders
• Drive customer service actions: resolve support tickets, handle refunds, reshipments, amendments, and exceptions
• Liaise with logistics partners for timely order dispatch, monitor delivery and receiving operations, and close the loop on all orders
• Document and communicate issues for root cause analysis, supporting a “fix-it and learn” culture

Partner & Vendor Management

• Manages day-to-day supplier coordination with clear updates, follow-ups, and escalation when needed. Tracks delivery timelines, cost changes, and production milestones reliably. Vendor scorecards or feedback loops are reviewed at least quarterly
• Builds trust through consistent, professional communication. Maintains clear SOPs and timelines. Escalates issues early enough to prevent downstream impact

Documentation & Compliance

• Maintains organized documentation for key workflows: inbound shipments, COGS, PO lifecycle, freight documents, and tax forms. Tools like Google Drive, Monday, or AirTable are used consistently with shared access
• Updates SOPs after major process or partner changes. Can retrieve records promptly when needed for Finance, CX, or audit purposes. Defines and maintains clear filing structure

Fulfillment Monitoring & Exception Handling

• Monitors daily/weekly fulfillment reports and flags delays, mispacks, or routing errors promptly. Coordinates with 3PLs or CX to resolve issues and closes loop on customer impact
• Tracks top exceptions by type (e.g. missed SLAs, split shipments) and initiates preventive measures with manager support

Data Accuracy & System Hygiene

• Maintains clean, consistent, and up-to-date records in internal tools (e.g. Monday, AirTable, Shopify). Ensures reliable data inputs across SKUs, vendors, POs, and inventory
• Maintains accurate data for key records: SKUs, vendors, inventory, costs, and inbound POs. Follows structured naming, version control, and entry procedures. Updates tools weekly or upon new activity
• Flags potential mismatches between systems and corrects errors quickly. Tracks data dependencies and loop-ins for changes that affect other teams

Maneuver is an OKRs, KPIs & data-driven company, we are not Mad Men (Well, not all), but Math Men. As a result, multiple metrics will constitute the basis of your performance and success within this role and the company:

Key Objective #1: Ensure Supply Continuity & Inventory Health

• Deliver accurate demand forecasts to support optimal stock levels across all channels
• Maintain a strong in-stock rate and avoid supply disruptions during peak and promotional periods
• Collaborate cross-functionally to plan launches and rebalancing with precision and agility

Key Objective #2: Execute Seamless Logistics & Fulfillment Operations

• Ensure timely and error-free order fulfillment through effective 3PL coordination
• Resolve logistics exceptions and support tickets swiftly, minimizing customer impact
• Maintain high service levels with partners by monitoring and escalating performance issues appropriately

Key Objective #3: Uphold Operational Accuracy, Compliance & Data Integrity

• Maintain clean, up-to-date data across internal systems, tools, and documentation
• Support audits, invoicing, and vendor processes with accurate records and structured workflows
• Keep SOPs and reporting aligned with business changes and ensure accessibility across teams

• 5+ years of hands-on logistics experience managing day-to-day order fulfillment, exception handling, and 3PL coordination in a high-volume, fast-paced eCommerce or DTC setting
• Strong operational mindset with a passion for executional excellence—you’re detail-obsessed, process-driven, and know how to keep systems, vendors, and timelines tightly aligned
• Proficiency in supply planning—you can forecast needs, support product launches, and align supply with demand to avoid overstock or stockouts
• Solid foundation in inventory management, including reconciliation, reporting, and multi-location stock visibility across internal and external systems
• Fluency with digital tools and systems like Shopify, Asana, Slack to ensure seamless cross-team collaboration and data accuracy
• Clear, action-oriented communicator who proactively collaborates across CX, Ops, Product, and Finance to drive results and resolve issues
• Solution-seeker with initiative—you bring curiosity, ownership, and a continuous improvement mindset to every part of your work