Field Services Engineer

2 weeks ago

Singapore Nova Ltd. Full time
Overview

Field Services Engineer at Nova Ltd. is a field-based role in Singapore supporting our semiconductor business and growth. This description summarizes responsibilities and requirements for the position.

Responsibilities
  1. Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
  2. Support OEM partners and End Users under warranty and service support agreements as defined.
  3. Maintain, support, and guide proper training to all users, including OEM and End User personnel. Training will be provided, in most cases, by an engineer dedicated to training.
  4. Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
  5. Maintain the company's parts inventory under the position's control. Maintain proper stock levels in accordance with the spare parts stock policy, as set from time to time.
  6. Assist in new equipment integration, add-ons, and upgrades.
  7. Provide feedback to the headquarters based on experience gained with customers.
  8. Support the customer beyond the defined working schedule as required.
  9. Other tasks deemed necessary by the Management.
Requirements
  1. Bachelor's degree related to Semiconductor / Engineering industry.
  2. Prior experience in the semiconductor industry would be an advantage.
  3. Good communication skills, ability to work in a team, service orientation.
  4. Ability to accept work shifts and overseas support if needed.
  5. Fresh graduates are welcome.
About Nova

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology and process control solutions for semiconductor manufacturing.

With approximately 1,400 employees, three R&D centers and 31 sites worldwide, Nova develops hardware and software solutions that measure nearly every advanced computer chip built in the world, using physics, optics, chemistry and algorithms.

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