Program Director

1 week ago

Singapur, Singapore ITCAN PTE. LIMITED Full time

Key Responsibilities

  • Develop and implement strategic plans for BPO shared services that align with the organization's goals and objectives.
  • Oversee the management and coordination of multiple shared services programs, ensuring timely and successful delivery of projects.
  • Drive continuous improvement initiatives to enhance service quality, efficiency, and productivity within the shared services operations.
  • Establish strong relationships with internal and external stakeholders, including clients, vendors, and cross-functional teams.
  • Monitor and manage budgets, forecasts, and financial performance of shared services program.
  • Identify and mitigate risks associated with shared services operations, ensuring compliance with regulatory requirements and industry standards.
  • Lead, mentor, and develop a high-performing team of program managers and support staff.
  • Provide regular reports and updates on the status, performance, and impact of shared services programs to senior leadership.
Qualifications
  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 10 years of experience in program management within a BPO or shared services environment.
  • Have had past experience managing Shared Service setup in Life Science/Pharmaceutical industry.
  • Strong leadership, strategic thinking, and problem-solving skills. Excellent communication and interpersonal abilities.
  • Familiarity with program management software and tools. Understanding of BPO operations and best practices.
  • Project Management Professional (PMP) or similar certification is highly desirable.
Competencies
  • Ability to develop and implement long-term strategies that drive organizational growth and success.
  • Deep understanding of shared services operations and ability to drive process improvements.
  • Proven track record of leading and inspiring high-performing teams.
  • Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Ability to build and maintain strong relationships with diverse stakeholders.
  • Strong financial acumen and experience managing budgets and financial performance
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