ServiceNow Administrator

3 months ago

Singapur, Singapore 5160 Kyndryl (Singapore) Pte. Ltd. Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Job Responsibilities

Perform daily administration and maintenance of service now platform and applications, including user administration, security, workflows, forms, reports, dashboards, and notifications.

Implement and test service now upgrades, patches, and enhancements, ensuring minimal impact and downtime.

Develop and maintain service now customizations and integrations using service now scripting tools, APIs, and web services.

Monitor and troubleshoot service now performance and availability issues, resolving them in a timely manner.

Provide technical support and training to service now users and stakeholders, resolving incidents and requests, and escalating issues as needed.

Document and maintain service now configuration, processes, and best practices, following ITIL and change management standards.

Analyze and evaluate service now functionality and features, recommending improvements and optimizations.

Collaborate with the IT service management team and the business process owners to understand and translate business requirements into service now solutions.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.


Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.


Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Job Requirements

Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.

At least 3 years of experience as a service now system administrator, preferably in the healthcare industry.

Certified service now system administrator or higher.

Strong knowledge and experience of service now platform and applications, especially ITSM, ITOM, and ITBM modules.

Proficient in service now scripting tools, such as JavaScript, HTML, CSS, AngularJS, and Jelly.

Experience in service now integrations using REST, SOAP, and other web services.

Experience in service now upgrades, patches, and enhancements, following best practices and testing methodologies.

Excellent troubleshooting and problem-solving skills, with a customer-oriented attitude.

Good communication and interpersonal skills, with the ability to work effectively in a team and with diverse stakeholders.

Based in Singapore.


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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