SM Process Deployment

4 months ago

Singapur, Singapore WomenTech Network Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

Job Responsibilities :

ServiceNow Configuration and Customization

customize ServiceNow applications and modules based on business needs.

Process Design and Implementation

Design, implement, and manage IT service management processes using the ServiceNow platform.

Ensure alignment of processes with ITIL best practices and organizational goals.

System Integration

Design a integration solutions between ServiceNow and other enterprise systems.

Ensure seamless data exchange and process automation across integrated systems.

Stakeholder Collaboration

Work closely with business units, IT teams, and external vendors to gather requirements and design solutions.

Facilitate effective communication and collaboration among all stakeholders.

Training and Documentation

Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.

Create and maintain comprehensive documentation for configurations, customizations, and processes.

Performance Monitoring and Optimization

Monitor system performance and identify areas for improvement.

Implement optimizations to enhance the performance and efficiency of the ServiceNow platform.

Governance and Compliance

Ensure adherence to governance and compliance frameworks within the ServiceNow environment.

Conduct regular audits to maintain compliance with security and regulatory requirements.

Continuous Improvement

Identify and implement process improvements to enhance IT service management.

Propose and implement innovative solutions to enhance the ServiceNow environment.

Risk Management

Identify potential project risks and develop mitigation strategies.

Monitor and manage risks throughout the project lifecycle.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.


Your Future at Kyndryl
Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.


Who You Are

Job Requirements

Educational Background:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

Relevant certifications in ServiceNow, ITIL, or project management (, ServiceNow Certified Implementation Specialist, ITIL Foundation).

Work Experience:

Extensive experience (typically 5+ years) in IT Service Management (ITSM) and process deployment.

Proven experience in configuring, customizing, and implementing ServiceNow solutions.

Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.

Technical Skills:

Strong understanding of ServiceNow architecture, capabilities, and best practices.

Proficiency in developing and maintaining scripts, workflows, business rules, and automation in ServiceNow.

Knowledge of integrating ServiceNow with other enterprise systems and applications.

Familiarity with web technologies (JavaScript, HTML, CSS) and relational databases (MySQL, Oracle).

Process Management Skills:

In-depth knowledge of ITIL framework and service management processes.

Experience in process design, re-engineering, and continuous improvement initiatives.

Ability to analyze and map business requirements to technical solutions.

Project Management Skills:

Demonstrated experience in leading and managing ITSM projects.

Strong project management skills, including planning, scheduling, risk management, and reporting.

Soft Skills:

Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

Strong problem-solving and analytical skills.

Ability to work independently and as part of a team in a fast-paced environment.

Proven ability to train and mentor team members and end-users.

Additional Requirements:

Ability to stay updated with the latest ServiceNow features, releases, and industry trends.

Strong organizational and time management skills.

Willingness to obtain and maintain relevant certifications and training.


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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