Service Operations Leader, Residential Light Commercial
7 months ago
About the role
Reporting to the Service Director of South Asia Pacific Field Service & Aftermarket, SEA RLC Leader, Leads a team of Country RLC Leaders to ensure performance of on-site services for Aftermarket clients, installations, warranty, and post warranty services up to customer satisfaction. The successful candidate will have responsibility for ensuring that the business is well coordinated and productive by designing and managing policies and procedures, overseeing customer service, and implementing technology solutions. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.
The role could be based in other locations within South Asia Pacific (SAP) region and will require 30 to 50% travel.
Key Responsibilities:
As a RLC Leader, Southeast Asia (SEA), you’ll be responsible for:
Own the execution of long-term strategy (e.g., more than 3 years) and operational direction, typically for the entire region Develop and implement operational strategies and plans that align with the company's overall objectives and goals. Ensuring that all operations within the region are conducted efficiently, effectively, and in compliance with company policies and procedures, as well as local laws and regulations. Sets objectives and guides others on execution/approach for achievement of operational results. Define and review partner strategies to ensure sufficient coverage across multiple geographic locations. Develop eco-system to support warranty and service needs of customers Quality Issue management, contacts key stakeholders to resolve escalated complaints and establish the appropriate improvement plan. Reviews escalated issues that will impact the business and provide recommendations for solutions. Maintain training and audit/assessment programs to ensure implementation and effectiveness of partner programs and delivery to end users Mentoring and developing staff members to ensure that they have the necessary skills and knowledge to perform their jobs effectively. Ensure compliance with company EHS standardsRequirements
We are looking for people who are experienced in Field Service & Aftermarket. If this is you, get in touch.
As a minimum you must have:
Minimum 10+ years of overall industrial work experience Strong knowledge of RLC Products and Business Process would be an added advantage Minimum of 5 years work experience in partner management roles of increasing responsibility, in a Regional Role Proven track record of developing a culture of performance Ability to motivate, direct and lead effective-cum efficient performance of field operations Thorough understanding of market dynamics including industry trends Strong analytical skills with demonstrated ability to synthesize data from various sources in both graphic and verbal format, while easily translating them to the target audience Effective communication, negotiation skills and customer focus Advanced skills with Microsoft, CRMs and other sales related platforms like Salesforce Highly organized with strong attention to detail, while managing multiple priorities Possesses strong technical/product knowledge. Coaches lower-level managers to ensure operational achievements are met. Finds opportunities to continuously improve the delivery model to enhance satisfactionBenefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .
-
Singapur, Singapore Carrier Full timeCountry: SingaporeLocation: #08-01/02, Perennial Business City, 1 Venture Avenue, Singapore 608521Build a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new...
-
Service Technician
7 months ago
Singapur, Singapore Carrier Full timeAbout the role Service Technician for airside equipment maintenance and servicing. He will be required to perform maintenance, repairs and troubleshooting for all types of commercial chilled water units, light commercial VRV or VRF units and residential DX units. Key Responsibilities: As a Service Technician, you’ll be responsible for: Perform...
-
Senior Lighting Artist
7 months ago
Singapur, Singapore Ubisoft Full timeJob Description YOUR PURPOSE This permanent opportunity to join Ubisoft as a Senior Lighting Artist, will work in a cooperative, international, cross-disciplinary team environment - possessing solid artistic skills, including an excellent understanding of color theory, composition, light, and form. They should have a passion for making games, strong...
-
Building Manager
7 months ago
Singapur, Singapore Talent Trader Group Full timeResponsibilities: Manage and oversee the daily operations of commercial and residential buildings. Ensure compliance with relevant regulations, including SCDF regulations. Coordinate and supervise maintenance and repair works. Manage vendor relationships and oversee contract negotiations. Monitor budgets and financial performance of the buildings. Implement...
-
APAC Commercial Director
6 months ago
Singapur, Singapore BCW Full timeROLE The objective of the role is to provide commercial and legal leadership and partner with the regional and local office management of Burson to assist them in achieving their business goals, managing risk and maximising opportunitities. This role can be based anywhere in Singapore, Hong Kong, Shanghai or Australia.RESPONSIBILITIESNegotiation Lead major...
-
Lighting Specialist
7 months ago
Singapur, Singapore Marina Bay Sands Full timeJob Responsibilities To setup, coordinate, and operate Lighting equipment for event production. Such services include but not limited to liaising with clients / departments, design, supply, install, dismantle, standby and operations of Lighting systems / equipment in accordance to / event orders / service orders / on site instructions etc. for event...
-
Guest Service Agent
8 months ago
Singapur, Singapore Marina Bay Sands Full timeJOB SCOPE Greet and direct guests and visitors entering the Digital Light Canvas. Ensures that the Digital Light Canvas is kept clean and well-maintained. Interact with and answer guests’ and visitors’ questions to provide for a service-minded experience on the Digital Light Canvas. Be able to lead tours and be conversant during the tours about...
-
Temporary Assistant Manager, Residential Education
5 months ago
Singapur, Singapore Nanyang Technological University Full timeResidential Education (RE) in the Halls of Residence at NTU plays an integral role in the holistic development of students. Aligned with NTU’s education goal of nurturing leaders with the 3 Cs: Character, Competence, and Cognitive agility, RE provides opportunities for students to integrate new knowledge and experiences into their residential hall life.The...
-
Service Technician
7 months ago
Singapur, Singapore Carrier Full timeCountry: SingaporeLocation: 28 Teban Gardens Crescent, SingaporeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new...
-
Theatre Technician
2 months ago
Singapur, Singapore Marina Bay Sands Full timeJob SummaryThe Theatre Technician will provide technical support for lighting, audio, and staging operations in a fast-paced theatre environment. The ideal candidate will have a strong understanding of technical theatre practices and be able to work effectively as part of a team.Key ResponsibilitiesSupport production lighting staff in the installation,...
-
MMB Multinational Commercial Leader, APAC
3 weeks ago
Singapur, Singapore SG012 Mercer Health & Benefits (Singapore) Pte Ltd Full timeDescription: We are seeking a talented individual to lead our APAC Commercial (Sales) team at Mercer Marsh Benefits (MMB) for the MMB Multinational organization within this business. This role will be based in either Hong Kong or Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office. The APAC...
-
Commercial Operator
5 months ago
Singapur, Singapore Shell Full time, SingaporeJob Family Group:Trading JobsWorker Type:RegularPosting Start Date:July 16, 2024Business unit:Experience Level: Early CareersJob Description: We are looking for a motivated and passionate Commercial Operator with combined skills and experience in operations, conflict management and has commercial agility.-
-
Commercial Director Services APAC
2 months ago
Singapur, Singapore airbus Full timeJob Summary:The Commercial Director Services APAC will be responsible for securing customer leads and managing business relationships to achieve regional Airbus Operating Plan Order Intake targets. This role will also establish a strong "Services by Airbus" image with customers, ensuring the expansion and growth of our Services business in the region.Main...
-
Technical Operations Commercial Administrator
7 months ago
Singapur, Singapore Adelphi Digital Full timeTechnical Operations Commercial Administrator Singapore Adelphi Digital are looking for a Technical operations commercial administrator to join our international digital consultancy. This is a unique role that provides leadership for the management and development of proposal quotations, RFP responses and leading them through the commercial...
-
Commercial Director, APAC
1 month ago
Singapur, Singapore Abbott Full timeSummary The Commercial Director, APAC is a key member of the Cardiac Rhythm Management (CRM) Asia Pacific Leadership Team, providing strategic leadership at the Area and Country level. Reporting to the Division Vice President, Commercial Asia Pacific and working closely with the respective functional leaders and country General Managers to set vision and...
-
Visitor Experience Agent
8 months ago
Singapur, Singapore Marina Bay Sands Full timeJOB SCOPE Greet and direct guests and visitors entering the Digital Light Canvas. Ensures that the Digital Light Canvas is kept clean and well-maintained. Interact with and answer guests’ and visitors’ questions to provide for a service-minded experience on the Digital Light Canvas. Be able to lead tours and be conversant during the tours about...
-
Senior Commercial Director, APAC
2 months ago
Singapur, Singapore Cepheid Full timeJob Title: VP/Commercial GM, APACAt Cepheid, we are driven by a passion for improving healthcare through fast, accurate diagnostic testing. Our mission fuels our every moment, as we develop scalable, groundbreaking solutions to tackle the world's most complex health challenges. As a member of our team, you'll be part of a dynamic environment that fosters...
-
Global Commercial Leader
3 months ago
Singapur, Singapore Remote People Full timeResponsibilities Proactively manage and grow the global fiber products’ commercial PL in anticipation of a significant growth in production activitiesDevelop, review, and execute a group-wide “Go to Market” strategy on fiber product sales in each of the globally identified markets to fulfill growth and annual profitability targets.Optimize strategic...
-
Commercial Excellence Director and Service DBSL
6 months ago
Singapur, Singapore Danaher Full timeWondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...
-
VP/Commercial GM, APAC
6 months ago
Singapur, Singapore Cepheid Full timeAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...