Management Executive
1 month ago
Title: Management Executive (Customer Service) (DSC/ET/)
Job ID: Location:Defence Technology Towers, SG
Description:ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – Mission Software & Services
Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.
Together, We Can Make A Significant Impact
You will be a key service partner to our clients in delivering timely and accurate advice regarding benefits and claim reimbursement. You will be assigned a supervisory role and be expected to manage a group of Customer Service Officers.
Be Part of Our Success
Manage a team of Customer Service Officers to provide timely and accurate responses to queries received via email and telephone. Understand the relevant policies and provide guidance to team members on complex cases. Handle escalated cases or perform service recovery if necessary. Collaborate with other stakeholders to ensure holistic service delivery. Perform quality assurance checks and maintain quality service standards. Perform data analysis to identify trends and propose initiatives to improve service delivery.Qualities We Value
Proficient in English Experience in Customer Service related fields Strong analytical skills Desire to go the extra mile for customers Knowledge of SAP-HR is an added advantageOur Commitment That Goes Beyond the Norm
An environment where you will be working on cutting-edge technologies and architectures. Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated. Meaningful work and projects that make a difference in people’s lives. A fun, passionate and collaborative workplace. Competitive remuneration and comprehensive benefits.-
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