Senior Market Administrator

7 months ago


Singapur, Singapore TP ICAP Full time

Role Overview

:

In summary, the key responsibility is the first line of support for our brokers and traders, the role is essential to keep the business moving due to the ever growing requirement for technology integration in our broking business. The role encompass a wide range of activities and engagement with stakeholders across multiple departments as well as our front office staff.

Role Responsibilities:

Manage business demand in and around the platforms. Balancing day to day support demand along with projects and new initiatives. Work with support and delivery teams in support resource planning Ensure support aspects of the platform are clearly documented and understood by relevant stakeholders Faces off to senior desk heads and business managers and can handle tough conversations while maintaining customer service approach Take lead roles in project work Assist in training associate level team members Demonstrates expertise in the asset class being supported (flow, application use, trader interactions) Assist in creating and maintaining team documentation

Market Support

Broker support  Trade issue investigation  Trading application support and investigation 

Market Control

Instrument/curve creation and configuration  Client/account onboarding and maintenance  Trading and settlement holiday amendments Maintain client credit matrix for selected products 

Client Services

Deployment of ICAP’s trading platforms, either by internet or Java webstart  Technical support  STP and API support  Liaise with 3rd parties such as ION, Markit, Traiana, ICE, Reuters 

Experience / Competences:

Skills and Experience required

High technical competency Strong client facing ability  Service oriented with good understanding of trade flows  Experience in a support role from a market or technical perspective 

General Competencies

An excellent communicator, both written and verbal  Honest and trustworthy, with an open communication style  A passion for quality, and a drive to succeed  Must be a strong team player, and highly committed  Takes ownership of an issue through to resolution  Motivated and highly organised  Able to provide guidance and support  Good problem solving skills  #EFIN #LI-Hybrid

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