Customer Engineer
2 weeks ago
Key Responsibilities
Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
Verifies operational quality of system equipment. Assists senior engineers as needed.
Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
Complies with all safety procedures and consistently demonstrates safety as a value.
Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
Has established skills to perform a range of day-to-day activitiesBusiness Expertise
Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline Assumes responsibility for full customer satisfaction assuring excellent relations within assigned areaLeadership
Has no supervisory responsibilities; manages own workloadProblem Solving
Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established optionsImpact
Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidanceInterpersonal Skills
Uses communication skills to exchange information
Qualifications
Education:
Associate's DegreeSkills:
Certifications:
Languages:
Years of Experience:
4 - 7 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
No-
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