Quality Assurance

3 weeks ago


Singapur, Singapore Triton AI Pte Ltd Full time
  • Perm with AWS, Bonus and Flexi Benefits
  • Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
  • Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

  • Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
  • Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
  • Maintain effective communication with internal personnel and global complaints coordinators.
  • Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
  • Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
  • Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
  • Contribute to business improvement initiatives and attend global meetings as required.
  • Undertake additional tasks assigned by the Quality Manager.

Requirements

  • Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
  • 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
  • Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
  • Good understanding of the principles of customer complaint management practices, and corrective action /
  • preventive action outcomes
  • Be able to prioritise work load.
  • Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

Benefits

  • Perm
  • AWS
  • Bonus
  • Flexi Benefits
  • Medical & Insurance Coverage


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