Quality Assurance
3 weeks ago
- Perm with AWS, Bonus and Flexi Benefits
- Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
- Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints
The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.
Job Description
- Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
- Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
- Maintain effective communication with internal personnel and global complaints coordinators.
- Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
- Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
- Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
- Contribute to business improvement initiatives and attend global meetings as required.
- Undertake additional tasks assigned by the Quality Manager.
Requirements
- Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
- 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
- Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
- Good understanding of the principles of customer complaint management practices, and corrective action /
- preventive action outcomes
- Be able to prioritise work load.
- Strong attention to details, judgement, planning and operations and problem analysis.
Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661
Benefits
- Perm
- AWS
- Bonus
- Flexi Benefits
- Medical & Insurance Coverage
-
Quality Assurance Specialist
1 month ago
Singapur, Singapore AIG Full timeYour contribution at AIGAs a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.This role requires the candidate to work in a team of Quality Assurance Specialists, reporting to the Quality & Training...
-
Quality Assurance Specialist
3 weeks ago
Singapur, Singapore AIG Full timeYour contribution at AIGAs a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.This role requires the candidate to work in a team of Quality Assurance Specialists, reporting to the Quality & Training...
-
Quality Assurance Manager
4 weeks ago
Singapur, Singapore Survitec Full timeVacancy Title : Quality Assurance Manager Vacancy Location: Senoko, Singapore Engagement Type: Full-Time (Permanent) Your Company Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of...
-
Senior Quality Assurance
1 week ago
Singapur, Singapore Shopee Full timeSenior Quality Assurance Department Operations LevelExperienced (Individual Contributor)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...
-
Senior Quality Assurance Specialist
3 weeks ago
Singapur, Singapore GXS Full timeGet to know our Team: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. We are focused on promoting and developing healthy saving and investment practices across generations. Get to know the Role: We are living in exciting times. Technology is...
-
Quality Assurance Engineer
3 weeks ago
Singapur, Singapore Akribis Systems Full timeJob Description Track in-process quality-related issues and incidents in master issue list and periodically report on trends, insights, and closure status to BU management. Understand and classify issues into discipline such as quality, operational, design, etc. Host post-mortem discussion during each project closure to review issues and identify...
-
Intern, Compliance Quality Assurance
3 weeks ago
Singapur, Singapore ING Full timeWhy ING? The world of banking is changing faster than ever. That’s why we at ING are always broadening our horizons. Our people have a forward-thinking mentality, a strong can-do spirit and enjoy working in an agile environment. ING in Asia Pacific In Asia Pacific, ING offers wholesale banking across 11 markets, namely Australia, China, Hong Kong...
-
Quality Assurance Analyst
3 weeks ago
Singapur, Singapore Best Careers and Opportunities Full timeJOB LOCATION: SINGAPORE JOB TITLE: QUALITY ASSURANCE ANALYST Job Description: Role Purpose: The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. Ideal candidates will need to be proficient in both Customer Service and Sales...
-
Quality Assurance Analyst
1 month ago
Singapur, Singapore PRISM+ Full timeAs part of the overseas department team, you play an essential part in the overseas customer service team to ensure that our customer service agents are equipped with the necessary skills and knowledge to deliver a high quality of service to our clients. Being a high growth electronics company, we are looking for a candidate who will be a strong self-starter...
-
Quality Assurance Manager
3 weeks ago
Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full timeJob Responsibilities:The creation, upkeep, and ongoing enhancement of the organization's Quality Management System (QMS), maritime class approvals, and regulatory obligations .Arrange, plan, and take the initiative to spearhead quality-related projects and advance a culture of quality inside the business.Sustaining and enhancing quality performance to...
-
Quality Assurance Specialist
4 weeks ago
Singapur, Singapore Cook Medical Full timeOverview This role is responsible in the implementation and maintenance of Quality Management System of SADC in Singapore in accordance to ISO 13485 and TradeFIRST requirements. Responsibilities •Assist to develop and maintain Quality Management System(QMS) in compliance with ISO 13485 •Responsible for document control, change control...
-
Senior Quality Assurance
3 weeks ago
Singapur, Singapore Align Technology Full timeAbout this opportunity The APAC Regulatory and Quality Assurance Department has a position in APAC for a Senior Quality Assurance (QA) Manager to support the region Quality Management System. This role will lead, establish, maintain, coordinate and support APAC Quality Assurance in meeting Align’s Quality goals via an effective Quality Management System to...
-
Customer Quality Assurance Engineer
3 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionObjectives of the position: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer...
-
Singapur, Singapore PSA International Full timeAs a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can...
-
Senior Quality
3 weeks ago
Singapur, Singapore Micron Full timeOur vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Data Quality Assurance Engineer, Data Platform
4 weeks ago
Singapur, Singapore TikTok Full timeAbout the team The mission of the Data Business Partner (BP) Quality Assurance Team is to build a highly mature (standardized/professional/efficient) data quality system, ensuring the better delivery of data. Our goal is to safeguard the quality of data throughout the entire lifecycle in terms of timeliness, accuracy, and stability, empowering the...
-
Data Quality Assurance Engineer
5 days ago
Singapur, Singapore TikTok Full timeAbout the team The mission of the Data Business Partner (BP) Quality Assurance Team is to build a highly robust(standardized/professional/efficient) data quality system, ensuring the better delivery of data. Our goal is to safeguard the quality of data throughout the entire lifecycle in terms of timeliness, accuracy, and stability, empowering the...
-
Analyst/AVP, Quality Assurance
4 weeks ago
Singapur, Singapore SMBC Group Full timeQuality Assurance on AML and Corporate Compliance Understand AML, Compliance and regulatory controls in each dept and requirements of applicable regulations and policies Assist to create quality assurance programs in line with Compliance and AML action plans and internal policies Review and update QA programs periodically and upon changes to laws and...
-
Quality Assurance Engineer, Data Platform
1 month ago
Singapur, Singapore TikTok Full timeTeam Introduction Data Platform is one of the driving forces to grow Tiktok's ads revenue, is the pioneer in creating data-centric technologies and building value-measurable data, services, and mission of our QA team is to ensure Data Platform‘s quality by technology, working with developers and PMs to deliver accurate data, reliable services and...
-
Quality Assurance Engineer
1 month ago
Singapur, Singapore TikTok Full timeTeam Introduction Data Platform is one of the driving forces to grow Tiktok's ads revenue, is the pioneer in creating data-centric technologies and building value-measurable data, services, and mission of our QA team is to ensure Data Platform‘s quality by technology, working with developers and PMs to deliver accurate data, reliable services and...