Senior System Analyst

7 months ago


Singapur, Singapore IHiS Full time

Position Overview

Telehealth is empowers patient to perform remote care monitoring without physically having to be in the healthcare vicinity.

The role is part of Telehealth Operations and support team and will be taking care of level 2 application support, investigation and resolution of reported incidents and regular system maintenance activities.

Role & Responsibilities

1. Provide level 2 application support, liaise with level 1 and level 3 support teams within IHIS and other organizations to resolve incidents and recover service.

2. Work with level 3 support teams to fulfill service requests and change requests.

3. Document and track incidents, service requests, change requests and provide regular progress updates.

4. Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.

5. Lead and coordinate regular system maintenance and upgrade activities such as monthly maintenance, patching and hotfix deployments.

6. Review and update project documentation and processes.

7. Work with procurement team and vendors to procure necessary software and services.

8. Provide 24/7 primary application maintenance and support.

#LI-IHIS09

Requirements

1. At least 1-4 years’ experience in IT industry, inclusive of 2 years’ experience in application support and operations.

2. Good understanding of IT technologies, methodologies and processes including SDLC and Agile.

3. Experience in application support and maintenance for mobile applications and web portals.

4. Good track record in managing business users and working with other support teams.

5. Strong analytical skills and ability to work independently.

6. Experience in healthcare industry is an added advantage.

7. Degree in Computer Science, Computer Engineering or equivalent.

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