Guest Experience Expert

3 weeks ago

Singapur, Singapore W Hotels Full time

Type de Poste

Non-Management
Notre travail ne se limite pas à offrir à nos clients un enregistrement et un départ sans problème. Nous devons avant tout bâtir une expérience unique et mémorable. Nos experts en Expérience client prennent l'initiative d'offrir un vaste éventail de services qui guident les clients tout au long de leur séjour. Ils sont habilités à se déplacer dans leur espace et à faire ce qui doit être fait. Que ce soit traiter les besoins opérationnels, répondre aux demandes des clients, préparer des rapports ou partager les points d'intérêt de la région, les experts en Expérience client font en sorte que les clients sentent que les transactions font partie de l'expérience.Peu importe votre poste, certaines choses sont essentielles pour réussir - la création d'un lieu de travail sécuritaire, le respect des politiques et des procédures de la société, le maintien de la confidentialité, la protection des actifs de la société, le respect des normes de qualité et veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le rôle d'expert en Expérience client signifie être sur vos pieds et vous déplacer (se lever, s’asseoir ou marcher pendant une longue période de temps) et mettre la main à la pâte dans votre travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 10 livres (4,5 kg) sans assistance). Il est essentiel que les experts en Expérience client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer.QUALIFICATIONS RECOMMANDÉESNiveau d’études: Diplôme d’études secondaires ou équivalence de niveau secondaire.Expérience de travail connexe: Aucune expérience de travail connexe.Expérience de supervision: Aucune expérience de supervision.Permis ou certification: Aucune Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.

Chez W Hotels, notre mission est d'éveiller la curiosité et d'élargir les horizons. Nos établissements offrent de véritables expériences de vie. Nous voulons ouvrir les portes comme les esprits, et les nouveaux visages et nouvelles expériences nous inspirent énormément. Nous avons à cœur d'être à l'écoute et de répondre à tous les besoins, ce qui nous permet de réinventer les normes du luxe dans le monde entier. Le service Whatever/Whenever (tout ce que vous voulez, quand vous le voulez) représente notre culture et notre philosophie de service, grâce auxquelles les passions de notre clientèle prennent vie. Si vous êtes une personne originale, créative et tournée vers l'avenir, nous vous souhaitons la bienvenue chez W Hotels. En intégrant l'équipe W Hotels, vous rejoignez également le portefeuille d'établissements de Marriott International. Choisissez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même,​ de donner un sens à votre vie professionnelle, de faire partie d'une incroyable équipe​ internationale et de devenir la meilleure version de vous-même.

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