Guest Experience Coordinator

Responsibilities: Primary liaison between guests and The Standard, Singapore. Participate in New Hire Orientation. Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera system. Communicate with Reservations, Housekeeping team any arriving, in house, or departed...

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

POSITION SUMMARY Essential Job Functions Create the standard VIP Services Daily Report; research database for next day arrivals, check preferences, incidents, comments and stays for each repeat guest. Continually maintain guest files in PMS/GXP; record guest preferences, guest incidents, guest feedback via GuestVoice, amenities, and special needs information...

JOB SUMMARY Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she...

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world. Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown...

Science Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities. We are seeking a dynamic candidate to join our Operations...

Science Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities.We are seeking a dynamic candidate to join our Operations...

Job DescriptionAll basic duties of a Guest Services Agent; check in, check out, guests’ inquiries.Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the departmentEffective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set...

JOB SUMMARY DUTIES AND RESPONSIBILITIES Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups  Work closely with...

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or...

Roles & ResponsibilitiesThe Programme Coordinator role is the foundation of our success as an organization. Programme Coordinators are experts in creating exceptional customer service and experience for the families in the aquaDucks swim programme. They are responsible for engaging and connecting with our clients, providing timely and personal service, and...

Job Responsibilities Perform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning. Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done. Response to guest requests and be able...

JOB SCOPE As a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories. The role will require you to...

POSITION SUMMARY Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event...

POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with...

Type de Poste Non-Management Notre travail ne se limite pas à offrir à nos clients un enregistrement et un départ sans problème. Nous devons avant tout bâtir une expérience unique et mémorable. Nos experts en Expérience client prennent l'initiative d'offrir un vaste éventail de services qui guident les clients tout au long de leur séjour....

Job Description You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities You will: Assist...

We are looking for a  Operations Manager, Family Experience  to join our team! As a  Operations Manager, Family Experience  we rely on you to: Be responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary, in accordance with the policies standards and guidelines  Supervise, manage and...

We are looking for someone who: Takes pride in being a hotelier Loves interacting with guests and customers Is a friendly, helpful and trustworthy leader Enjoys crafting creative and best-fit solutions  Preferably has relevant experience with hotel background Has strong interpersonal and communication skills