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L3 Application Maintenance Engineer

4 months ago

Singapur, Singapore Encora Inc. Full time

L3 Application Maintenance Engineer

Experience: 8 years
Job Mode: Full-time 
Work Mode: On-site 

Our team comprises five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardizing technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibility

· Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

· Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

· Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

· Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

· Follow up on defect closure and meet defect closure KPI

· Share production defect support learning with QA team and development team to improve application quality and minimize future defects

· Perform annual Disaster Recovery (DR) exercise for supported applications

· Provide support to System Engineers on server level patches / upgrade as and when applicable

· Ensure proper knowledge transfer (KT) from project/development team before enhancement release

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

Recommend and execute improvements

Technical Skills & Experience

· Programming / OS / Technology Skills: At least few years of experience in maintaining / managing applications in at least some of the technologies such as  Java, ReactJS, Python,  Oracle , MariaDB, MSSQL, Solaris, RedHat  Linux ,  JBOSS, WebLogic , Apache, Cloud based development, MQ, Connect Direct,  Control-M , Tivoli, Geneos, etc.

· Knowledge of FIS OPF (Open Payment Framework) product is a must at least in the capacity of troubleshooting, deployment, etc.

·  Strong working experience with Java, Spring Boot and API (Microservices)

·  Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

· 5 or more years’ in troubleshooting and fixing issues across different technologies/platform

· Strong troubleshooting and problem-solving skills

· Experience with payment domain and SWIFT message will be a big plus

· Strong written, oral communication skills and ability to manage user/vendor/customer

· Ability to easily adapt to any technology/environment and lean new languages / technologies / tools

· Experience tuning Kafka components for varying traffic and performance requirements

· Experience with Incidents & Problem management & associated tools (Remedy)

· Attention to details.

Education

· Degree in Computer Science or related discipline

Primary Contacts

· Production Support / Service Recovery teams

· Development Team

· Technology & Operations team

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.