Boutique Director

2 months ago

Singapur, Singapore Officine Panerai Full time
MAIN PURPOSE

The Boutique Director is responsible for the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client experience, while maximizing sales of the boutique. This role demonstrates the refined luxury lifestyle of PANERAI through customer experience, attitude, behaviour and making decisions in the best interest of providing an elevated customer experience. He/She manages his/her teams in line with the Maison’s values and supports talent development for individual careers and collective team performance.

RESPONSIBILITIES

Boutique and Sales Management

Responsible for the achievement of Boutique qualitative and quantitative goals through developing the local clientele and achieving or exceed overall sales targets. Regularly monitor sales targets and KPI’s and implement action plans should there be shortfalls Demonstrate creativity, “thinking outside the box” in generating and hunting business for your store, and proactively network to identify new business and client opportunities. Develop, train and motivate boutique team to achieve individual sales goals and client development. Demonstrate a lead by example leadership by playing an active role on selling floor and on the spot coaching Drive development of the retail team to ensure succession planning and high retention rate, minimizing honey-moon leavers. Conduct regular touch bases to review associate performance and development in line with business strategies and propose action plans for improvement when needed Adhere strictly to Brand guidelines and ensure the team is well versed in upholding the brand equity. Recommend improvements to the management team in all aspects of the boutique operations/maintenance and monitor/ control boutique expenses within budget guidelines. Provide exceptional customer service surpassing client’s expectations at every opportunity. Provide monthly reporting to the Commercial Director (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions Review Mystery shopping results with the Commercial Director and Boutique Team and set up corrective action plans where necessary.

Customer Service / Customer Relation Management & PR Events

Coach and Train the boutique team to deliver Panerai selling ceremony, always ensure the highest level of service to the clients. Curate a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, building genuine relationship with Clients. Ensure all clients including prospects data are effectively captured and constantly monitor team progress and coaching where needed. Attend to all client requests and concerns in an efficient and professional manner. Maintain consistent, uncompromising high standards of service and presentation according to brand guidelines. Actively initiate and propose relevant client activations and initiatives to be considerate of any boutique opportunities. Work closely with Marketing, CRM and Client Development Manager to build and implement good returns client engagement programs for the store Work closely with the Communication team to initiate and/or coordinate regular events to promote and enhance boutique awareness, drive instore traffic and purchase desire with existing and new clientele

Team Management

Lead by example, coach, train, motivate and role playing, always with a high degree of professionalism Coach your staff “on the job” and make sure they have appropriate trainings to achieve their targets in terms of sales, KPI’s Leverage on training programs to improve individual and team performance Develop and maintain positive relationship with team by understanding and addressing individual motivation, needs and concerns Maintain a cohesive, cooperative work environment through day to day management and motivational activities Validate the rostering and take a hands-on approach to staffing, time off management, and overtime management. Training: Plan trainings with Retail Performance Manager, voice up training needs to headquarters, follow up on training via individual staff performance and career progression Ensure boutique daily sales and traffic are accurate, correctly counted and reported on a daily basis.

Visual Merchandising:

Oversee store visual merchandising making sure it is in line with brand direction and business trend. Implement and follow all standards as per the Boutique Visual Merchandising guidelines. Actively ensure merchandise presentation always reflects VM standards and general cleanliness of the boutique. Implement and follow all standards as per the Boutique Visual Merchandising and staff uniforms guidelines.

Inventory Management

Ensure accuracy in all inventory management in accordance to Group and Brand compliance. Ensure that all inventories are always properly accounted for and secured. Fluent in compliance procedures, ensure staff is % trained and aware of compliance procedures, reinforce compliance through training and daily briefings.

REQUIREMENTS

Minimum 10 years’ experience in luxury goods retail, preferably luxury watches, with managerial experience in sales and customer service. Strong leadership, ability to build trust and respect with the team, well organized, able to delegate, strong client marketing. Strong communication skills and able to work with cross functions, implement projects and manage change. Ability to motivate others, has a “team player” spirit and the ability to work well within a group/team dynamic. Strong interpersonal skills poised and composed with clients and staff, reliable and independent, outgoing and social, ready to take initiative, sales driven. Proficiency in Microsoft Office an advantage.

  • Boutique Director

    5 months ago

    Singapur, Singapore TAG Heuer Full time

    Position Boutique Director Job Scope: Sales Management Achieve and exceed boutique sales target by setting sales objectives to the team and leading the team with sales strategies, focus on specific products Utilize various reports to review and analyze business results in order to propose action plan to reach targets Staff Management ...

  • Boutique Manager

    5 months ago

    Singapur, Singapore Van Cleef & Arpels Full time

    Do you match with the profile? Do you have a rich experience in the luxury retail market, with a passion for High Jewelry, Arts & Culture? Are you results driven, understands and able to create exceptional client experience to drive boutique performance? Do you demonstrate exceptional people management skills, able to inspire and develop your team...

  • Assistant Boutique Manager

    3 months ago

    Singapur, Singapore Van Cleef & Arpels Full time

    Are you a good match? You have a proven managerial experience in a boutique environment, you are curious, positive, flexible, organized, reliable and eager to build the success of the Boutique. You have strong communication and interpersonal skills while being result and client-driven to achieve excellence. You master English, and other Asian...

  • Boutique Operations Assistant Manager

    4 weeks ago

    Singapur, Singapore Van Cleef & Arpels Full time

    Are you the ideal candidate? You possess a solid background in management within a retail setting, characterized by your curiosity, positivity, adaptability, organization, dependability, and a strong desire to contribute to the Boutique's success. Your exceptional communication and interpersonal abilities, combined with a focus on results and client...

  • Luxury Boutique Manager

    2 months ago

    Singapur, Singapore TAG Heuer Full time

    Position Boutique Director Job Overview: Sales Leadership Drive and surpass boutique sales objectives by establishing clear sales goals for the team and guiding them with effective sales tactics, focusing on premium products. Leverage various analytical reports to assess business performance and recommend strategies to achieve targets. Team...

  • Luxury Boutique Manager

    2 months ago

    Singapur, Singapore TAG Heuer Full time

    Position Boutique Director Job Overview: Sales Leadership Drive and surpass boutique sales objectives by establishing clear targets for the team and guiding them with effective sales tactics, focusing on key product lines. Leverage various analytical reports to assess business performance and propose actionable strategies to achieve sales goals. Team...

  • Luxury Boutique Manager

    2 months ago

    Singapur, Singapore TAG Heuer Full time

    Position Boutique Director Job Overview: Sales Leadership Drive and surpass boutique sales objectives by establishing clear targets for the team and guiding them with effective sales strategies, focusing on key product lines. Leverage diverse reports to assess and interpret business performance, enabling the formulation of action plans to achieve sales...

  • Luxury Retail Manager

    4 weeks ago

    Singapur, Singapore Van Cleef & Arpels Full time

    Unlock Your Potential as a Boutique ManagerAbout the RoleWe are seeking a highly motivated and experienced Boutique Manager to join our team at Van Cleef & Arpels. As a true leader in the boutique, you will be responsible for developing sales, growing the sales team, and delivering exceptional customer service.Key ResponsibilitiesDevelop and implement sales...

  • Luxury Retail Leader

    2 months ago

    Singapur, Singapore Van Cleef & Arpels Full time

    About the RoleWe are seeking a highly skilled and experienced Boutique Manager to join our team at Van Cleef & Arpels. As a true leader in the boutique, you will be responsible for the overall management and enhancement of the selling floor, with a focus on developing sales, growing the sales team, and delivering exceptional customer service.Key...

  • Luxury Retail Leader

    2 weeks ago

    Singapur, Singapore Van Cleef & Arpels Full time

    Van Cleef & Arpels: A Leader in Luxury RetailThe Boutique Manager is a key role in our team, responsible for the overall management and enhancement of the selling floor. With a focus on developing sales, growing the sales team, and delivering exceptional customer service, this position is ideal for a results-driven individual with a passion for luxury...

  • Luxury Retail Operations Manager

    2 weeks ago

    Singapur, Singapore TAG Heuer Full time

    Job Title: Boutique DirectorJob Summary:We are seeking an experienced Boutique Director to lead our luxury retail operations at TAG Heuer. The ideal candidate will have a strong background in sales management, staff development, and inventory management.Key Responsibilities:Develop and implement sales strategies to achieve boutique sales targetsLead and...

  • Executive Talent Acquisition Director

    1 month ago

    Singapur, Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    About the RoleWe are seeking a highly experienced and skilled Director to join our team at Ethos BeathChapman (PTE. LTD.). As a Director, you will be responsible for leading our executive recruitment efforts and driving business growth.Key ResponsibilitiesDevelop and execute strategic business plans to drive revenue and profit growthLead and manage a team of...

  • Luxury Retail Operations Manager

    4 weeks ago

    Singapur, Singapore TAG Heuer Full time

    Job Title: Boutique DirectorJob Summary:We are seeking a highly experienced and skilled Boutique Director to lead our luxury retail operations. As a key member of our team, you will be responsible for driving sales growth, managing staff, and ensuring exceptional customer service.Key Responsibilities:Develop and implement sales strategies to achieve boutique...

  • Luxury Retail Operations Manager

    1 month ago

    Singapur, Singapore TAG Heuer Full time

    Job Title: Boutique DirectorJob Summary:We are seeking an experienced Boutique Director to lead our luxury retail operations at TAG Heuer. As a key member of our team, you will be responsible for driving sales growth, managing staff, and ensuring exceptional customer service.Key Responsibilities:Develop and implement sales strategies to achieve boutique...

  • Associate Director

    1 month ago

    Singapur, Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & ResponsibilitiesEthos BeathChapman (EBC) is a global group of executive talent and recruitment experts in Australia, Asia and EMEA, with a broader network beyond.We provide solutions across key recruitment markets including Financial Services, Fintech & Technology, Finance & Corporate Functions, Legal, Commercial and Life Sciences - our vision is to...

  • Director

    1 month ago

    Singapur, Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & ResponsibilitiesEthos BeathChapman (EBC) is a global group of executive talent and recruitment experts in Australia, Asia and EMEA, with a broader network beyond.We provide solutions across key recruitment markets including Financial Services, Fintech & Technology, Finance & Corporate Functions, Legal, Commercial and Life Sciences - our vision is to...

  • Executive Director

    1 month ago

    Singapur, Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Director to join our team at Ethos BeathChapman (PTE. LTD.). As a key member of our leadership team, you will be responsible for driving business growth, developing and executing strategic plans, and leading a high-performing team of recruitment experts.Key ResponsibilitiesStrategic...

  • Director of Sales

    2 weeks ago

    Singapur, Singapore SuperStaff Full time

    About SuperStaffSuperStaff is a boutique BPO/KPO firm rapidly expanding in the Philippines and Colombia. Since our inception during the pandemic, we’ve grown to over 500 employees across six offices. We are committed to providing high-quality outsourcing services that set us apart in a crowded market.Job SummaryThe Director of Sales will lead our sales...

  • Senior Director

    1 month ago

    Singapur, Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & ResponsibilitiesEthos BeathChapman (EBC) is a global group of executive talent and recruitment experts in Australia, Asia and EMEA, with a broader network beyond.We provide solutions across key recruitment markets including Financial Services, Fintech & Technology, Finance & Corporate Functions, Legal, Commercial and Life Sciences - our vision is to...

  • High Jewelry Sales Director

    2 months ago

    Singapur, Singapore Van Cleef & Arpels Full time

    About the RoleThe Boutique Manager is responsible for the overall management and enhancement of the selling floor, with the main objectives of developing sales, growing the sales team, and reaching a sustainable high quality of service.Key ResponsibilitiesSupport and guide the sales team in all aspects of sales, while maintaining a sales floor presence.Help...