IT Support Officer

5 days ago


Singapur, Singapore Crisis24 Full time
Crisis24 Pte Ltd, 137 Market Street #10-01, Singapore, Singapore, Singapore Req #11034

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment.

Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at .

Position Overview

The primary role of IT Support Officer is to oversee and maintain all aspects of a company’s computer systems. This includes maintaining networks, software, and security systems to ensure stable reliable and secure IT platforms.IT Systems Administrator is also responsible for performing end user and help desk support and providing guidance to user operations in line with ICT policies and procedures.

Key responsibilities:

IT Support officer Level 1 role based in the Singapore office. Provide in person IT Support to 30+ users in the Singapore office and remotely support 10 users in Sydney, Australia. This number is growing. Work pattern is 4 days in the office, 1-day WFH. Available on call for emergencies in the Singapore office i.e. Network down, laptop breakdown, etc.… Will be the only IT person in the office. Part of a Global IT Support team of 11 engineers across Europe, Africa and Dubai. Reporting to Regional IT Support Manager in Dubai. Must have strong communication skills to coordinate / triage incidents or requests to the IT Team. Responsible for the issue, configuration and support of computers, mobile devices and other IT hardware. Responsible for the network reliability in the Singapore office. Provide software support for Microsoft apps and GW software

Competencies:

Prioritize tasks based on business impact and urgency Plan, coordinate, multitask, and resolve problems effectively Communicate clear objectives and action plans Handle sensitive information with confidentiality Be enthusiastic, results-oriented, and have strong communication skills Maintain accuracy, attention to detail, and analytical ability Coordinate with remote teams and management Possess strong problem analysis and reporting skills Uphold high integrity and moral standards Work well under pressure in a dynamic environment

Minimum Qualifications & Experience:

Exposure and experience working with regional and/or global teams Degree in IT or related field, from a recognized institution At least 2-3 years’ experience in IT support role Office365 experience Certification in Servers, Networks, Hardware, ITIL will be an added advantage Experience with Cisco Meraki related network equipment will be an added advantage

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.


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