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PA2024433 Operations Associate

4 months ago

Singapur, Singapore SS&C Technologies Holdings Full time
Job Description

Opportunity snapshot:

This role will be based in SS&C’s Singapore office.

The operations team are responsible for providing transfer agency services to SS&C’s clients, this covers a range of functions including registration, AML/KYC, dealing services, settlements, reconciliations and client support services.

This role is focused on a range of products with the portfolio consisting of:

  • A unit registry platform and establishing local operating models and services (BPO) focused on enabling fund managers and transfer agencies

  • An enterprise digital platform for advisors and investors for Transfer Agency activities

Role Responsibilities:

  • Handling of day to day and complex queries, ensuring resolution in a timely and accurate manner with escalation to management if necessary.

  • Performing day to day transfer agency activities including but not limited to:

    • Account opening and maintenance of register

    • AML/KYC - Initial & ongoing screening of investor and associated parties (UBOs, Directors, trustees etc.). 

    • Administration of clients’ trades including distributions , processing of cash movements, settlements and reconciliation

    • Investor/client query support

    • Reporting

    • Issuance of contract notes and statements

    • Administration of commission and trailers computation, including payments where required

    • Reconciliation completion

  • Adhere to procedures, policies and processes so that a high quality service is delivered to the customer. 

  • Meet and actively monitor all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders.

  • Assist in client specific and regional project implementations and change requests.

  • To escalate issues to Line Manager, to enable consideration for regulatory implications.

  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.

Skills and Competencies:

  • A good understanding of the client service model and product offering.

  • Excellent verbal and written communication skills and a confident communicator.

  • Strong risk, control and problem-solving skills.

  • Ability to work well under pressure, maintaining professionalism.

  • Ability to work to strict deadlines and follow strict processes.

  • Highly numerate with good accuracy and attention to detail.

  • Demonstrated drive and commitment towards attaining the highest possible standards.

  • Ability to work effectively and consultatively within a diverse team environment.

  • A keen interest in investigative work / service delivery, along with the ability to demonstrate a good use of initiative. 

Qualifications & Prior knowledge:

  • Experience in a related role within the financial services industry.

  • Good Transfer Agency operations and technology knowledge.