Order Fulfillment Specialist
Found in: Talent SG C2 - 1 week ago
This position will support the daily operations, and process daily RX orders from customers and work closely with the Cut, Edge & Fit (CEF) team.
Responsibilities
Support daily operations
Responsible for managing and processing daily RX orders from customers
Training will be provided for ordering and how to use equipment/tools necessary for ordering of RX lenses
Daily calibration of Tracer Machine and cleaning
Able to differentiate different types of frames(Full frame, nylon,rimless) and confidently dismount demo lens
Good understanding of different types of lens design and its primary function with basic Optics knowledge
Understand how the dynamics of power, index of lens, and base curve can affect the final quality of lens ordered.
Ability to work independently and under time pressure
Work closely with CEF Team to ensure quality of ordering
Making calls to customer for missing information necessary for order entry
Support CEF and or other departments when need arises
Taking orders through emails from internal stakeholders : CRS and Sales team
ITE skills Certificate, Nitec or Diploma in any field
ITE Opticiary certificate or relevant working experience in Optical Industry
Oversee the end-to-end order administration received through various channels, i.e. monitor and ensure orders are processed in accordance with fulfillment operating procedure
Manage and respond to issues pertaining to order related queries
Partners with stakeholders to identify/implement opportunities for business process improvement
Coordinate and follow up with customer and partners and maintain strong relationship
Minimum 2 years of Customer service experience preferred
Able to speak in English and Mandarin
Basic Microsoft skills (Word and Excel)
Attention to details
Your ZEISS Recruiting Team:
Rebecca Felix-
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