Order Fulfillment Specialist

Found in: Talent SG C2 - 1 week ago


Singapur, Singapore ZEISS Group Full time

This position will support the daily operations, and process daily RX orders from customers and work closely with the Cut, Edge & Fit (CEF) team.
Responsibilities

Support daily operations

Responsible for managing and processing daily RX orders from customers

Training will be provided for ordering and how to use equipment/tools necessary for ordering of RX lenses

Daily calibration of Tracer Machine and cleaning

Able to differentiate different types of frames(Full frame, nylon,rimless) and confidently dismount demo lens

Good understanding of different types of lens design and its primary function with basic Optics knowledge

Understand how the dynamics of power, index of lens, and base curve can affect the final quality of lens ordered.

Ability to work independently and under time pressure

Work closely with CEF Team to ensure quality of ordering

Making calls to customer for missing information necessary for order entry

Support CEF and or other departments when need arises

Taking orders through emails from internal stakeholders : CRS and Sales team

ITE skills Certificate, Nitec or Diploma in any field

ITE Opticiary certificate or relevant working experience in Optical Industry

Oversee the end-to-end order administration received through various channels, i.e. monitor and ensure orders are processed in accordance with fulfillment operating procedure

Manage and respond to issues pertaining to order related queries

Partners with stakeholders to identify/implement opportunities for business process improvement

Coordinate and follow up with customer and partners and maintain strong relationship

Minimum 2 years of Customer service experience preferred

Able to speak in English and Mandarin

Basic Microsoft skills (Word and Excel)

Attention to details

Your ZEISS Recruiting Team:

Rebecca Felix
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