Order Fulfilment Executive
Found in: Talent SG C2 - 2 weeks ago
Job Responsibilities:
1) Order Management
- Contact person for all Sales personnel in EDMI SG
- Contact person for Sales subsidiaries account managers
- Assist in the creation of new end customer accounts
- Communicate with sales managers and HQ (local) Finance staff on the necessary information required. (AR form)
- Save the relevant agreements, financials and quotations
- Create new MMC (Material Master Codes) for new configurations of meters
- Communicate unique order configuration request to relevant departments
- Forecast :
- Ensure that 12 months rolling forecast is communicated by the overseas account managers & the correct information is maintained by the planners in the SAP System
- Order Processing (end-to-end)
- Save Purchase Orders (PO) from customers / overseas subsidiaries
- Create and follow through Sales Orders (SO) in SAP
- Create setup folders (information for factory production) for sales orders
- Ensure that all relevant information is obtained
- Respond to operation team on ambiguity of information provided
- Work with production planners and customers / overseas account managers on expected delivery, and freight mode
- Update customers/account managers regularly on orders status
- Participate in a weekly update meeting with staffs of overseas subsidiaries.
- Arrange Shipment for orders
- Provide Shipping information & additional documentation to customers / overseas account managers
2) Inventory Management of Stock and Samples.
- Work with Production Planners on order priority
- Work with Overseas Account Managers to maintain sufficient sample stocks
- Suggest rework of existing stocks to deplete old stock
- Report on the respective stock levels
3) Coordination of Support Services
- Follow up on Customer reported issues.
- Manage Returns and RMA (Return Materials Authorization)
4) Coordination of Shipment
- To coordinate shipment and relevant documents between EDMI/subcons and customers
- EDMI representative for any issues pertaining to the goods on site.
5) Forecast and S&OP Management
- Monthly Forecast and S&OP meeting with Sales
- Order actualization monitoring/tracking based on materials and production leadtime against Forecast
- Risk buy Management for Tender/Project based orders/contract
Job Requirements:
- Minimum Diploma in Business Administration or Electrical Engineering
- Preferably with 1-2 years of working experience in similar capacity
- Proficient in writing, good command of English
- Excellent communication, confident and able to multi-task
- Proficiency in MS Office (Outlook and Excel)
- Experience in SAP will be an added advantage
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