Order Fulfilment Executive

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore EDMI Limited Full time

Job Responsibilities:

1) Order Management

  • Contact person for all Sales personnel in EDMI SG
  • Contact person for Sales subsidiaries account managers
  • Assist in the creation of new end customer accounts
    • Communicate with sales managers and HQ (local) Finance staff on the necessary information required. (AR form)
    • Save the relevant agreements, financials and quotations
  • Create new MMC (Material Master Codes) for new configurations of meters
  • Communicate unique order configuration request to relevant departments
  • Forecast :
    • Ensure that 12 months rolling forecast is communicated by the overseas account managers & the correct information is maintained by the planners in the SAP System
  • Order Processing (end-to-end)
    • Save Purchase Orders (PO) from customers / overseas subsidiaries
    • Create and follow through Sales Orders (SO) in SAP
    • Create setup folders (information for factory production) for sales orders
      • Ensure that all relevant information is obtained
    • Respond to operation team on ambiguity of information provided
    • Work with production planners and customers / overseas account managers on expected delivery, and freight mode
    • Update customers/account managers regularly on orders status
    • Participate in a weekly update meeting with staffs of overseas subsidiaries.
    • Arrange Shipment for orders
    • Provide Shipping information & additional documentation to customers / overseas account managers

2) Inventory Management of Stock and Samples.

  • Work with Production Planners on order priority
  • Work with Overseas Account Managers to maintain sufficient sample stocks
  • Suggest rework of existing stocks to deplete old stock
  • Report on the respective stock levels

3)  Coordination of Support Services

  • Follow up on Customer reported issues.
  • Manage Returns and RMA (Return Materials Authorization)

4) Coordination of Shipment

  • To coordinate shipment and relevant documents between EDMI/subcons and customers
  • EDMI representative for any issues pertaining to the goods on site.

5) Forecast and S&OP Management

  • Monthly Forecast and S&OP meeting with Sales
  • Order actualization monitoring/tracking based on materials and production leadtime against Forecast
  • Risk buy Management for Tender/Project based orders/contract

Job Requirements:

  • Minimum Diploma in Business Administration or Electrical Engineering
  • Preferably with 1-2 years of working experience in similar capacity
  • Proficient in writing, good command of English
  • Excellent communication, confident and able to multi-task
  • Proficiency in MS Office (Outlook and Excel)
  • Experience in SAP will be an added advantage

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