Program and Project Manager – Client Services

Overview

We are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset managers and official institutional clients covering a range of services including custody, fund accounting, middle office, collateral management, transfer agency and analytics.

Key Accountabilities

The following aspects of this role are indicative only and in no way limits the organisation in allocating additional and or alternative accountabilities (specific tasks, projects or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge and qualification.

Project and Program Management [40%]

Provide project management and support the onboarding and conversions for a dedicated State Street client:

• Primarily responsible for planning, organizing, and directing the completion of specific projects while ensuring they are completed on time, on budget and within scope
• Act as the key project leader and contact for facing off with the client and the client’s Project Management Team. The Project Manager should develop knowledge of products being used in client organizations to determine how they can be leveraged or eliminated.
• Drive the joint and internal governance with internal and external stakeholders. This includes the development and maintenance of project plans, status reports, issue and action logs and scope and requirements documents. Ensuring active issue management and facilitating required decision making are critical to the role.
• Drive closure on all aspects of the Project with support from the functional teams and SME’s, including contracts and commercials, scope and solution, project sequencing and planning, development, testing, conversion and post conversion activities.
• Manage workstreams in a program of projects to deliver the end-to-end client solution.
• Lead and support governance meetings - set meeting agendas and document meeting minutes for meetings to discuss progress and address issues to achieve milestones and objectives for the execution of the plans
• Track resources, hours and hiring for resources, and rolling up globally with inputs from Global Teams
• Actively communicate the status of work with other team members to ensure that everyone involved is fully informed, and if necessary, re-allocate work.

Client Service (Internal/External) [20%]

Adopt a pro-active role in establishing State Street as a key component for client success through:

• Establishing and maintaining client relationships including client communication, report and service delivery, process management and strategy development
• Understanding client needs/strategies and deliver innovative solutions
• Building trusting relationships with internal stakeholders and clients
• Promoting a collaborative cross-business and jurisdiction environment that ensures excellent client service
• Consulting with internal and external stakeholders to develop solutions
• Responsiveness and appropriate updates and communication with all stakeholders
• Updating clients with product development, regulatory changes and State Street initiatives

Business, Product and Operational Solution and Consulting [20%]

Define, review, recommend and document business processes and software requirements for technology initiatives, operating model designs, new products and services and any other client or organizational initiatives.

• Collect, review and analyse information to make sound recommendations in meeting client or organisational needs
• Identify and analyse opportunities to improve processes/and or reduce risk areas in order to assist in meeting client or organisational needs
• Consider broader organisational product offering, leverage of existing products and ensure cost effective and optimal solutions balancing tactical vs. strategic in responding to client issues
• Production of project documentation as required (initiation, scope, business and IT requirements, change request, project plans, test plans, closure, dashboards, risk and issues log, etc)

Personal Development [10%]

Actively commit to developing yourself and others to drive the competitive advantage achieved through a diverse, engaged and mobile workforce.

• Keeping abreast of related developments in the industry and providing advice to management and relevant parties
• Maintaining knowledge of internal system and operational developments
• Maintaining knowledge of client’s product, operational and strategic developments
• Sharing new information with the team, broader business and management

Experience, Qualifications, Skills and Abilities

• Deep understanding of financial products and funds management industry especially in the Private Equity and Loans space (Fund of Funds, Loan servicing and Direct investments)
• Project management experience including management of large complex programs or projects
• Excellent problem solving with critical thinking skills
• Strong leadership and organizational skills
• Ability to multi-task and be responsible for 1 or more tasks / projects
• Experience in helping clients solve business and operational problems
• Excellent presentation, communication and relationship management skills
• Strong time management and prioritisation skills
• Proven track record for delivering results as part of a dynamic team structure
• Ability to work well under pressure
• Accuracy and attention to detail

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.