Workplace Program Manager
2 weeks ago
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Workplace Program Manager
Work Dynamics
What this job involves:
Transforming to the Workplace Team of the future
Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors Adopt the account’s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agileFacilities Operations
Manage & oversee soft services and events management as part of the scope delivered Create a comfortable, welcoming, and hospitable experience employees and their guests Supervise and maintain the work schedule of the workplace support team, including receptionist, event coordinator, admin coordinator and housekeeping staff. Be the point of contact and maintain relationships with external stakeholders, such as building landlords and local government agencies Review operational SOP’s & propose / make changes as part of continuous improvement Able to liaise with Landlord on lease management and contractual services delivered including Cleaning ServicesHuman Experience
Deliver the account’s Human Experience Roadmap across the campus and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being across the campus Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride Ensure the account’s HX program initiatives are measurable and tangible to the workplace Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&IClient Engagement
Create a fun and impactful client engagement strategy Engage with all guests, employees, and key stakeholders Imbed in the FM team a culture of empowerment, engagement, and fulfilment Work with relevant parties on space management through data analytics Develop client support/feedback initiatives e.g. FAQ Build a team of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services Ensure effective communications and reporting to clients on operation matters and Workplace Experience Evaluate service response time and analyse occupants’ service request trends and suggestions Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end userCommunication
Lead the development and implementation of all internal communication strategies in collaboration with client’s leadership with a focus on improving culture and employee engagement. Liaise with JLL team and client on soft service delivery Share regular event and celebrations content through client’s internal monitors, blog posts, newsletters, and other communication channels. Create, manage JLL profile within the client account Adopt innovative communication strategies Champion monthly meetings with stakeholders to enhance relationshipsTeam Management
Team player, motivational leader, work across business unit to establish a collaborative environment. Identify area of development for his /her staff Drive the campus team to meet all key performance indicators as set out in the Account plan & SLA. Actively encourage an environment that drive teamwork, co-operation & performance excellence Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics Ensure the team is well trained on all facilities policies, procedures, and systemsReporting
Ensure the monthly performance report is generated to meet SLA standards. Review monthly financial reports including the preparation of accruals and variance analysisExperience
A Bachelors in related field and work experience of four to six (4-6) years, which should be related to all aspects of workplace (FM) delivery at account level. Excellent time management and communication skills. Sales skills and ability to build productive business relationships Ability to manage multiple projects independently Comprehension of soft services to ensure services are managed, although technical qualification / background is not mandatory One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset. MS Office proficiencyTask Skills
Hospitality management Project management Planning and organizing Customer relationship managementPersonal Skills
Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization Confident, friendly & engaging Strong drive and persistence to achieve results Creative thinking with an open mind that is balanced by a strong sense of realism and practicalityLocation:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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