Lead, Operations Governance

7 months ago

Singapur, Singapore Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

ROLE PURPOSE:

To role requires the individual to assist the Head of Operations Governance in establishing an independent function dedicated to strengthening operational resilience across insurance operations, namely new business underwriting, issuance, policy administration, panel management, third party recovery and claims processing & adjudication. To support the Head of Operations Governance by (i) undertaking risk control oversight, (ii) providing independent quality checks, root cause and trend analysis on the effectiveness of operations governance, management and process controls, and (iii) increase overall risk alertness of the Operations Division. Together with the Head of Operations Governance work closely with different stakeholders across the organization such as Operations Risk Management, Groupwide Internal Audit, HOD of all Business Units (BUs) in Operations as well as external auditors and regulators to ensure sustainability in governance initiatives and sharing of best practices to optimize checks & controls, enhance quality of processes, prevent/contain losses from process leakages/potential fraud, avoid litigation/material complaints and provide up-stream insights.

ROLE DUTIES & RESPONSIBILITIES:

 The Operations Governance Lead is accountable and responsible for:

the day to day operations of the department and provide leadership in safeguarding accountability, fairness and transparency execution of the Operations Governance framework, maintain, update and monitor compliance adherence to ethical standards, best practices and regulatory requirements in safeguarding and protecting stakeholders’ interests execution of the Quality Checking (QC) framework and ensure regular review of relevance, perform regular QA of all transaction types processed by PACS, including STP cases, high risk & exception listing generated from AI analytics model, SOPs review and reporting to relevant stakeholders for findings with financial losses above stipulated threshold support the Head of Operations Governance in the organizing regular AI analytics review forums as part of continuous improvement to discuss performance metrics (such as KPIs, ‘red flag’ indicators), review and refresh improvement roadmap and update watchlist with rational e.g. FCs and/or customers

obtain, assess evidence and work closely with relevant stakeholders on compliance and/or business conduct breaches

work with respective Head of BUs in reviewing system changes/business rules to improve AI data analytics for QA sample selection on risk based and identifying outliers/exceptions transaction active management of suspicious / fraudulent transactions/activities including and not limited to fraud involving internal stakeholders, financial consultant (FC), staff, business partners etc and formulate/implement robust actions plans to prevent future occurrence ensure active management of outliers alerted through data analytics on high frequency of single processor, customer, FC and external provider etc. and certify continuous review of relevance and effectiveness identify gaps and formulate training areas to internal stakeholders/staff to address any gaps with adverse impact to risk management recommend revision of SOPs to strengthen/tighten controls and gaps in processes notification of any relevant outsourcing arrangements on processing to external party(ies)  support the Head of Operations Governance in the reporting of monthly management information (MI) required by the respective Committees/Board Build strong partnership with the Enterprise Risk Management & Compliance functions to work hand-in-hand in identifying and managing risks. Report incidents / compliance breaches in a timely manner and provide updates on the reported incidents/breaches to local Authorities, PCA, Board of Directors/Committees.

Support the Head of Operations Governance in the formulation of training programs designed based on QA findings to up-lift quality control, reducing errors and ensuring adherence to guidelines and stipulated SOPs.

Qualification & Experience

More than 10 years of experience in performing risk assessment of life and health products as well as deliver quality risk for different business and customer segments. Compliance, Audits and/or Governance experiences would be an advantage.

Requirements

Passion for change and continual improvement and ability to effectively lead/drive change Demonstrated ability in balancing business risk vis a vis efficiency and upholding FAIR guidelines to customers Strong knowledge of the principles Life & health insurance, risk and governance Versatile, self -motivated, persistent and action oriented Ability to work strategically and collaboratively with internal and external partners Strong interpersonal and communication skills.

  • Quality Governance Lead

    1 month ago

    Singapur, Singapore NCS Full time

    Job DescriptionThe Quality Governance Lead is responsible for overseeing and ensuring the consistency, accuracy, and reliability of financial, project, and operational data across the organization. This role involves developing and managing dashboards, early alerts, and quality governance reporting, as well as driving corrective actions based on key...

  • Process and Governance Lead, SEAA

    6 months ago

    Singapur, Singapore CHANEL Full time

    About the Role The luxury retail environment in Southeast Asia has been rapidly evolving, reflecting the region's economic ascent and cultural vibrancy. As we look ahead, this market is set to continue its transformation in the years to come. Advancing on its strategic intent of achieving “Uncontested Brand Leadership through a Transformative and...

  • Company Secretary

    7 months ago

    Singapur, Singapore Aon Full time

    Company Secretary  Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like ...

  • Data Privacy and Governance

    6 months ago

    Singapur, Singapore GXS Full time

    About the Role: You are responsible for creating and driving data privacy and data governance initiatives for a digital bank that seeks to offer inclusive banking services to customers based on a strong foundation of data innovation, privacy and trust.  As the Data Privacy and Governance Lead Specialist, you will be involved in creating and...

  • Kuiper Government Solutions Regional Lead Asia, Kuiper

    7 months ago

    Singapur, Singapore Amazon Kuiper Singapore Private Limited - R52 Full time

    Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Amazon Kuiper is looking for experienced, self-starter Business Development Leader to lead adoption of Kuiper broadband and additional services with...

  • IT Governance

    4 months ago

    Singapur, Singapore Encora Inc. Full time

    Experience: more than 7 years Job Mode: Full-time  Work Mode: On-site Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with...

  • Regional Director of Government

    7 months ago

    Singapur, Singapore Chapman Freeborn Airchartering Full time

    Regional Director of Government & Humanitarian, APAC Are you ready to charter your own career? The runway to success in global aviation begins here… Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for a Regional Director -...

  • TikTok Local Services

    6 months ago

    Singapur, Singapore TikTok Full time

    Team Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life...

  • Security Governance Specialist

    5 months ago

    Singapur, Singapore Encora Inc. Full time

    Security Governance Specialist The Security Governance Specialist role will support the Head of Security Governance in enhancing and maintaining the Security Governance within the Group Information Security(GIS) function in the Bank. Experience: 7 years Job Mode: Full-time  Work Mode: On-site Responsibilities This position will support senior...

  • Deputy Director

    2 months ago

    Singapur, Singapore Careers@Gov Full time

    [What the role is] Cybersecurity and data governance is a critical pillar of CAAS’ work. To ensure that the Singapore air hub remains safe and secure for air travel, every mission-critical system that supports air hub operations must be well-protected and resilient against rapidly evolving, and increasingly complex, cybersecurity threats. CAAS is...

  • Country Business Head Legal Entity Governance Head – Operations

    6 months ago

    Singapur, Singapore 11112 Citibank, N.A. Singapore Full time

    The Legal Entity Governance Head for Operations is responsible for supporting the Singapore Operations & Asia South Cluster Head to lead and execute Operations strategy and priorities across all businesses in Singapore Legal Vehicle Entities. This includes driving Operations and Franchise wide initiatives with key focus on operations governance, resiliency...

  • Manager, Data Governance

    9 months ago

    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose To design and implement corporate data governance strategy and framework. Responsibilities • Define and design organisation’s data management and governance strategy.  • Implementation of data management policies and standard operating procedures. • Initiate data governance activities to ensure alignment and effective...

  • Senior VP

    7 months ago

    Singapur, Singapore United Overseas Bank Full time

    Senior VP / First VP, Tech & Ops Risk Governance (Technology & Operations) Posting Date: 15-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd SVP, Technology & Operations Risk Governance, T&O Governance and Assurance About the Function The Group Technology and Operations (T&O) Risk Governance...

  • Government Affairs Manager

    7 months ago

    Singapur, Singapore AstraZeneca Full time

    About AstraZeneca AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. Our team plays a crucial role in making...

  • Data Operations Lead

    7 months ago

    Singapur, Singapore IHiS Full time

    Position OverviewSummary Data Operations Lead for a new large-scale National Healthcare IT SystemRole & ResponsibilitiesRoles & Responsibilities as Data Operations Lead Report to the Operations Manager, be responsible for data operations of a new national data repository Accountable for the fulfilment of the system’s roles and responsibilities as one of...

  • Governance & Risk Manager

    7 months ago

    Singapur, Singapore IHiS Full time

    Position OverviewThe governance, risk and compliance position will be responsible for facilitating audit and risk management process.The successful incumbent should possess a good knowledge of IT Security, IT Governance standards and practices.Role & Responsibilities Key point of contact for engagement on all technology audit and risk related requests....

  • Executive Director, Head of Technology

    7 months ago

    Singapur, Singapore United Overseas Bank Full time

    Executive Director, Head of Technology & Operations Assurance, T&O Governance & Assurance Posting Date: 10-May-2023 Location: Alexandra, Singapore, Singapore, 048616 Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and...

  • Data Management

    9 months ago

    Singapur, Singapore SMRT Corporation Ltd Full time

    Job Purpose As a Data Management & Governance Analyst in SMRT, you play a key role in implementing governance activities to ensure the company has a good data foundation on which trusted information that can be used for critical business processes, decision making and accounting to meet overall business needs. Responsibilities Building SMRT...

  • Head of Enterprise Data Governance

    7 months ago

    Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Head of Government Affairs in ASEAN.

    3 months ago

    Singapur, Singapore Cisco Full time

    What You’ll Do Cisco is looking for a government affairs professional to join our global team as the Head of Government Affairs in ASEAN. Reporting to the Senior Vice President of International Government Affairs, you will lead Cisco’s government engagements and public policy efforts throughout ASEAN. Your key responsibilities will include: ...