TikTok Local Services
5 months ago
Team Introduction
With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative. At the same time, Local Services creates an inclusive and fair business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.In this regard, the Governance and Experience (GNE) team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace. As the GNE Lead of Anti-Fraud and Governance Strategies, you will be a key pillar of the team. You will help build and lead teams to develop and implement impactful strategic programs -- to detect and combat high-risk fraudulent issues, and minimise overall Local Services ecosystem risks. In this regard, you will help improve the overall experience for our customers and partners. Responsibilities- Build, lead & develop a small team of risks anti-fraud experts to drive and create impactful and data-driven policies and strategies- Devise data-driven anti-fraud strategies to ensure trust and health of the ecosystem of TikTok Local Services, for example, to reduce platform losses and incentive abuses, to detect and combat fraudulent online and offline behaviour trying to circumvent our enforcement systems -- which may span across Merchants, Listings, Content, POIs, and Reviews- Analyse issues based on data and user feedback; formulate specific anti-fraud strategies, collaborate with cross-functional teams like Algorithm, Product, Engineering, Legal teams, etc.; and implement measures to enhance ecosystem health- Establish policies to govern anti-fraud and circumvention scenarios within TikTok Local Services; regulatory; regulate risks and quality of the ecosystem- Ensure mechanisms, systems, processes, feedback loops and tools to implement developed anti-fraud strategies and policies; work with relevant cross-functional teams to launch and operate these effectively- Establish an anti-fraud detection and enforcement framework across the entire lifecycle of key players (., Merchant, Listings, POIs, Creators, Customers) within the TikTok Local Services ecosystem- Manage risks by balancing alongside enabling growth for legitimate Merchants and Content Creators. Work with relevant stakeholders to understand the painpoints and growth challenges of Local Services' stakeholders and the industries within which they operate. Formulate and implement strategies to ensure a good business experience while governing risks- Monitor the health of the ecosystem through data-driven and investigative methods; respond to emergencies, conduct ad-hoc investigations, and take action as neededMinimum Qualifications- Strong Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields- 5+ years of demonstrated hands-on and in-depth experience in driving data-driven anti-fraud and governance and experience programmes within O2O, Local Services, E-commerce, strategy consulting, operations management, seller risks, seller operations, or related governance & experience programmes, ., regulating Merchant risks, or other O2O programmes- 3+ years managerial experience within related fields Preferred Qualifications- Proficiency in utilising querying and analytical tools, and conducting data analysis (., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role- Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams- Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements- Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment- Excellent English oral and written communication skills, including a demonstrated ability to develop and communicate complex strategies in writing - Proficiency in other SEA languages is a plus, given the need to develop or review policies, content, or compliance documents in certain relevant languages
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Sales Strategy, TikTok Local Services
3 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
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Frontend Software Engineer, TikTok Local Service
2 months ago
Singapur, Singapore TikTok Full timeTeam Introduction TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe. 1. Be responsible for the front-end development of international short-video local service business.2. Take charge of business component development,...
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Frontend Software Engineer
2 months ago
Singapur, Singapore TikTok Full timeTeam Introduction TikTok Local Service Team's goal is to deliver user-facing products based on the location that connects people with places, localized content, and service in the real world around the globe. Job Description- Be responsible for the front-end development of international short-video local service business.- Take charge of business component...
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TikTok Local Services
5 months ago
Singapur, Singapore TikTok Full timeAbout the team With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life...
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TikTok Local Services
5 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life...
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TikTok Local Services
5 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products -- services and roles related to life are creatively connected, making the daily life...
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MCN Agency Manager
4 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
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Product Operations Manager, Governance
4 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
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Senior Product Manager
7 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
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Product Operations Manager
3 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
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Senior Marketing and Operations Manager
7 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
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Senior Product Manager
7 months ago
Singapur, Singapore TikTok Full timeTeam Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life...
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Content Strategy Lead
6 months ago
Singapur, Singapore TikTok Full timeAbout the team We're looking for a senior writer to collaborate closely with Product Management, Product Operations, Regional Operations, Design, and Localization teams to write campaign content for TikTok LIVE (US). Through clear and expressive writing, you'll create campaign content to educate creators and viewers, and drive engagement of LIVE product...
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Issue Discovery and Governance Specialist
3 months ago
Singapur, Singapore TikTok Full timeAbout The Team The Traffic and Ecosystem Team focuses on traffic distribution optimization and content ecosystem governance of TikTok LIVE business. As the middle platform of TikTok LIVE, we are devoted to providing solutions and building capacities for traffic and ecosystem issues from a holistic perspective. Our ultimate goal is to provide our users with...
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Backend Engineer, TikTok Search Architecture
2 months ago
Singapur, Singapore TikTok Full timeAbout the team Our Search Architecture Team is responsible for building up and optimizing the architecture for our Search Engine to provide the most stable and best experience for our TikTok Search users. This person will be responsible for the design and development of the search system architecture, ensuring system stability and high availability;...
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Backend Engineer
3 months ago
Singapur, Singapore TikTok Full timeAbout the team Our Search Architecture Team is responsible for building up and optimizing the architecture for our Search Engine to provide the most stable and best experience for our TikTok Search users. This person will be responsible for the design and development of the search system architecture, ensuring system stability and high availability;...
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Singapur, Singapore TikTok Full timeAbout the team Relying on TikTok's global e-commerce scene, the team is committed to optimizing TikTok’s global e-commerce logistics fulfillment services through technologies such as machine learning, deep learning, and operational research optimization. Externally, it provides cheap, fast, high-quality logistics services that meet different needs for...
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Singapur, Singapore TikTok Full timeAbout the team Our Search Architecture Team is responsible for building up and optimizing the architecture for our Search Engine to provide the best experience for our TikTok Shop Search users. This person will be responsible for the design and development of the global e-commerce search system architecture, ensuring system stability and high availability;...
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Backend Engineer
7 months ago
Singapur, Singapore TikTok Full timeAbout the team Our Search Architecture Team is responsible for building up and optimizing the architecture for our Search Engine to provide the most stable and best experience for our TikTok Shop Search users. This person will be responsible for the design and development of the global e-commerce search system architecture, ensuring system stability and...
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TikTok Shop
7 months ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
