Officer, Quality Distribution
2 months ago
Major Accountabilities
Duties are listed in order of greatest importance. Other responsibilities may be assigned.
Essential Functions
Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements. Support, perform and/or lead internal audits, supplier audits and external/regulatory audits, including updating and maintenance of system related to audits. Responsible for audit finding closure, as required. Responsible for supplier quality management (selection, qualification, and monitoring) and is the primary quality interface with the suppliers. Work with internal stakeholders and suppliers on resolving of quality issues to closure for all incoming & production rejects through supplier action request (SAR) process. Support site impact / gap assessment and remediation against new/revised External Standards and Corporate SOPs. Coordinate/Manage Management Review, consolidate monthly data and prepare monthly summary report for site quality metrics reporting into Global Platform. Timely initiation of NCRs and product on-hold activities. Conduct and support investigations for non-conformances, FAAs and customer complaints. Trend, analyze and monitor key performance indicators, suggest improvements, and escalate to supervisor/management as necessary. Identify improvement opportunities and lead/support the implementation activities to improve performance and efficiency. Review and approve distribution activities, such as change request, nonconformance, CAPA, escalation, SAR and customer complaints. Work with cross-functional teams to resolve operational quality issues. Performs any other duties as assigned by Supervisor according to business needs. Complies with all policies and standards.-
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