Omnichannel & Client Development Director, South Asia
Found in: Talent SG C2 - 2 weeks ago
Position
As the Omnichannel & Client Development Director for South Asia, you will lead 3 pillars: e-Commerce, Client Services, Insights & CRM strategies (online & brick-and-mortar) for the markets of Louis Vuitton South Asia Zone. Reporting to the President of South Asia and a dotted line functional reporting to Global Senior Vice President for Client Development, Digital & Omnichannel, your vision is a seamless and best-in-class Omnichannel experience across all channels and platforms.
Responsibilities
e-Commerce & Omnichannel
Responsible for e-Commerce business goals (online and clients services), and the development of Omnichannel roadmap and integrated services across all client touchpoints Oversee function’s P&L, including planning for annual budgets and revisions Partner Merchandising, Supply Chain, Retail, and IT to drive product strategy and ensure client experience Engage a 360-degree view and be a thought leader in driving digital growth through data-driven strategies, innovative ideas and excellence across client touchpoints Lead strategy and execution of digital marketing, e-Commerce and Omnichannel services and be a business partner to markets by identifying business growth opportunities; develop and execute future Omnichannel-related business opportunities Champion the Omnichannel & Client Development function by positioning its capabilities strategy and key deliverables to stakeholdersDigital Marketing & Production
Support achievement of sales targets via integrated marketing initiatives such as paid-search, direct e-mailers and etc Ensure effective project management of web developments (enhancements & new releases), and project scope captures local nuances and needs Collaborate across departments to maximize brand activities and ensure that action is aligned with broader strategyClient Insights & Client Development
Deliver qualitative and quantitative client insights to enable business to evaluate opportunities with potential and existing clients, and to build clienteling strategy Partner business to translate insights into actions Lead client development team in developing strategy to improve client acquisition and retention for both online & brick-and-mortarClient Services Management
Oversee service delivery and SLA/KPI of the Client Services function Develop the team in understanding the full client journey and tailoring outreach approach across various touchpoints (calls, text applications and etc.) to achieve resultsCross-Functional Leadership
Be the Zone liaison with Paris headquarters, working with markets to ensure needs are represented, and that resources are justified Proactively engage Paris headquarters and markets, to advocate needs, provide insights and drive cross-functional synergies
Profile
Key Skills, Knowledge & Personal Attributes
15+ years of track record in leading high-performing teams, demonstrating entrepreneurship and proven results within a fast-paced luxury/consumer goods space Strong influencing skills to gain alignment and buy-in from stakeholders Strong knowledge of digital commerce, including Omnichannel strategy, digital marketing & acquisition, emerging technologies, and e-Commerce operations Ability to develop and deliver strategy, and translate insights in actions and results Demonstrated ability to analyse and use data to persuade, inform and drive results Expert relationship-building skills, including the capacity to predict and manage behaviour, build cross-functional partnerships, and lead through influence Role model a balance of commercial mindset and luxury sensibility to drive business while building luxury brand desirability-
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