Assistant QC

7 months ago

Singapur, Singapore CHANEL Full time

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

CHANEL is committed to safeguard the incomparable quality of each creation.

Engage the consumer of today and tomorrow of the brand by providing unsurpassed services to all clients showcasing the eminence of Chanel products and our artisanal savoir faire.

Reporting to the Quality Control & After Sales Service Manager, this position is responsible for delivering a professional and seamless Quality Control, Repair and Care support to the brand by providing ultimate standards of our Quality & After Sales services to the retail team.

The impact you can create at CHANEL:

Manage Quality Control and Repairs (Fashion & Watches & Fine Jewellery)

Issue product quality alert to relevant business partners upon receiving information from Global/Regional teams

Work with Product/Retail & DC teams, organize and monitor QC process on all incoming and outgoing shipments for Fashion & WFJ products

Submit monthly and ad hoc Quality and repair issues reports to Global/Regional for quality analysis

Work with Local/Regional/Global teams on repair feasibilities and follow-ups

Organize and coordinate QC and Repair schedules to meet deadlines

Ensure highest standards in all aspect of the service provided throughout the repair process

Adherence to brand guidelines and quality standards

Develop Exceptional Customer Care Solutions

Act as a senior escalation point when your team requires assistance with more complex or sensitive queries. Deliver exceptional After Sales Service experience with the ability to make sound decisions and escalate issues where necessary.

Critical thinking, problem solving and analytical skills to better understand the business landscape and evolving client expectations and identify opportunity to enhance client experiences.

Resilience in dealing with difficult situations and a willingness to reflect and embrace continuous self-improvement and development whilst encouraging and guiding the team to do the same.

Foster Innovation & New Initiatives

Liaise with Global/Regional/other markets on best practices, adaptations, and local requirement and standard throughout entire project execution, respecting the project schedules and work plan

Monitor progress, conduct UAT and project review and submit reports to Global/Regional teams

Measure project performance to identify areas for improvement, and propose adjustments as needed

Provide project updates on a regular basis to various stakeholders about strategy, adjustments, and progress

Leadership & Operational Excellence

Motivate and inspire a team of Coordinators to optimize and improve processes and the overall approach to meet KPIs and SLAs

Day to day team management including planning, coaching, feedback, regular performance reviews.Assist team members to cope with workload amid the changing environment and expectations

Collaborate with retail team to share QC and repair topics during morning briefings

Work with L&D partners and organise training for retail teams on product Quality and After Sales Service related issues

Promote a supportive working environment that encourages a culture of self-development and resilience.

Update QC & CASS/ related SOP (procedures, processes and work flow)

Ensure policies, operational standards and procedures are clearly communicated, understood, and implemented by the team, whilst proposing improvements as relevant.

Manage contracts with vendors and suppliers, process PROs and verify invoices

Support ad-hoc duties and back up for team members

You are energized by…

Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.

Enthusiastic about new technology and data, to improve processes and standards of customer care.

An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions

A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.

What you can bring to the team…

Tertiary Education

Min 8 years relevant experience in After sales service and/or product Quality, holding supervisory and/or project management roles

Good communication skills & Tech Saavy with the ability to navigate operating systems across platforms and channels

Exposures in luxury product repairs

Positive attitude, Passionate and Sensitive to client’s needs and expectations

Resilience and an ability to adapt and remain solution orientated

Confident, collaborative and organized

Detail oriented, high sense of responsibility

People oriented with good relationship building skills

Excellent communication & interpersonal skills

Thrive working in a team environment

Learning agility to continuously develop digital skills and abilities to meet demands.

  • QC Lab Assistant

    6 months ago

    Singapur, Singapore DSM Full time

    Job title: QC Lab Assistant Country : Woodlands, Singapore The Assistant Lab Analyst is responsible for assisting laboratory analysis of incoming materials (raw materials & packaging materials), in-process and finished product while maintaining satisfactory standards of good laboratory practice (GLP) and housekeeping. At dsm-firmenich, being a force for...

  • QC Validation Specialist

    4 months ago

    Singapur, Singapore NO DEVIATION PTE. LTD. Full time

    No Deviation is a provider of patient-centric solutions for the pharmaceutical industry, and we are currently seeking individuals who are passionate about joining our team. Our areas of expertise include engineering consultancy, Commissioning Qualification Validation (CQV), as well as Quality, Compliance, and Regulatory services.We strongly uphold our core...

  • QC Specialist

    8 months ago

    Singapur, Singapore Panasonic Factory Solutions Asia Pacific Pte Ltd Full time

    Job description Assist the Engineer in the implementation of quality activities to ensure that product quality specifications are compliant with quality standards and requirements Maintain QC policies and standards (for e.g. ISO Quality Management Standards) for product assessment, technical service and vendors evaluations Implement improvement...

  • TnP Trainee

    7 months ago

    Singapur, Singapore 825 Glaxo Wellcome Manufacturing Pte Ltd Full time

    The Career Conversion Programme (CCP) (Train-and-Place with Commitment to Hire) for Advanced Biopharmaceuticals Manufacturing Executives/Professionals is a talent development programme aimed at building the next generation of skilled manpower for Singapore’s Biopharmaceuticals manufacturing industry in anticipation of hiring demand.    A certificate...

  • Senior QC Technician

    5 months ago

    Singapur, Singapore Thermo Fisher Scientific Full time

    : 1. Provide quality control support through timely inspection/verification of materials, products and processes in Asia Distribution Centre (ADC) and Global Repair Centre (GRC) to achieve compliance and continual quality improvement objectives. 2. Perform products/processes acceptance activities base on approved and released specifications and...

  • TnP Trainee

    7 months ago

    Singapur, Singapore 825 Glaxo Wellcome Manufacturing Pte Ltd Full time

    The Career Conversion Programme (CCP) (Train-and-Place with Commitment to Hire) for Advanced Biopharmaceuticals Manufacturing Executives/Professionals is a talent development programme aimed at building the next generation of skilled manpower for Singapore’s Biopharmaceuticals manufacturing industry in anticipation of hiring demand.    A certificate...

  • QA/QC Inspector

    4 months ago

    Singapur, Singapore Kuok Group Full time

    Tasks and ResponsibilitiesTo manage Construction Site Quality requirements and ensure all activities are completed to QP’s acceptance.Check structural steel alignment, level, plumb and correctness. Ensure welding, coating, grouting works, bolt tightening and fire-proofing activities are done to approved standards.To assist Project Manager on structural...

  • TnP Trainee

    7 months ago

    Singapur, Singapore 825 Glaxo Wellcome Manufacturing Pte Ltd Full time

    Career Conversion Programme for (Train-and Place with commitment to hire) Advanced Biopharmaceuticals Manufacturing Executives/Professionals is a manpower development programme jointly supported by Workforce Singapore (WSG) and Temasek Polytechnic (TP). A certificate will be given to successful trainees upon completion of the programme. Purpose: ...

  • Senior QC Specialist

    4 months ago

    Singapur, Singapore GenScript Full time

    About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a...

  • Assistant Chemist

    5 months ago

    Singapur, Singapore SG11 CIBA VISION Asian Mfg & Log Pte Ltd Company Full time

    Assistant Chemist At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in...

  • Medical Technologist I

    7 months ago

    Singapur, Singapore Eurofins Full time

    Job Description The Roles of Medical Technologist I The Medical Technologist I is responsible for the delivery of quality laboratory results and other outputs, timely reporting of laboratory results, maintenance of instruments and analytical methods performance. The Medical Technologist I report to the Team Leader Laboratory or delegate. Tasks...

  • QA Technician

    8 months ago

    Singapur, Singapore Sunningdale Tech Ltd Full time

    Responsibilities: Responsible to prepare parts Inspection Plan Prepare Process Management Plan Prepare sample card and quality alert document Conduct and follow up Non-Conformance Investigation Report Prepare QC / QS related documents (eg: training record, ToolBox Meeting Record…) Assist in training and guide new inspectors on QA / QS procedures...

  • Sample Handling Associate

    2 months ago

    Singapur, Singapore SIN Labcorp Development (Asia) Pte. Ltd. Full time

    Essential Job Duties:  Specific department duties as set forth in the task list and department Training Checklists including but not limited to: Ensure that specimens are picked up from the appropriate department, sorted, pre-scanned and registered into the appropriate temperature bins in a timely fashion Identification of problem samples and...

  • Senior Executive, Warehouse

    7 months ago

    Singapur, Singapore ST Engineering Full time

    Title: Senior Executive, Warehouse Job ID: Location: Aero - 8 Changi North Way, SG Description: Responsibilities: Assist in the day-to-day operation in warehouse facility to ensure smooth operations. Support the team with order processing, logistics management and assist in daily office and warehouse needs Coordinate inbound/outbound...

  • Medical Technologist

    2 months ago

    Singapur, Singapore SIN Labcorp Development (Asia) Pte. Ltd. Full time

    Responsibilities : Clinical Laboratory Testing: Perform accurate and timely clinical laboratory tests. Resolve specimen discrepancies, document, and notify management if unresolved. Prepare workstation and instrumentation for testing. Handle specimens, resolve technical issues, and contact internal customers for clarifications. Operate instruments...

  • Customer Service Executive

    8 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Responsibilities: ● Making & receiving customer inquiry calls● Handling customer complaints● Collecting & analysing customer feedback● Responding to customer reviews● Support software training & software installation with customer● Intervention driver fatigue cases for commercial bus & SME companies● Assist in the retrieval of camera footage...

  • Customer Service Executive

    8 months ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionResponsibilities: ● Making & receiving customer inquiry calls● Handling customer complaints● Collecting & analysing customer feedback● Responding to customer reviews● Support software training & software installation with customer● Intervention driver fatigue cases for commercial bus & SME companies● Assist in the retrieval of...

  • Candidate Pool: Construction Piping Superintendents

    7 months ago

    Singapur, Singapore SBM Offshore Full time

    RESPONSIBILITIES To be responsible for guidance and verification/inspection of the entire scope within his discipline including construction and commissioning. Provide coordination between SBM Engineering and Contractors, Vendors, and Fabrication Yard within his discipline. Supervising SBM Supervisors as well as Contractors Supervisors to ensure they are...

  • Quality Technician

    7 months ago

    Singapur, Singapore Illumina Full time

    What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and...

  • Lab Technician

    2 months ago

    Singapur, Singapore Antech Diagnostics Full time

    Antech Asia Division is expanding and looking for more talents to join its Singapore laboratory team.Antech is the leader in Veterinary Diagnostics for 25 years, counting more than 70 reference laboratories across USA, Canada, more than 20 laboratories across UK and Europe and 2 laboratories in South East Asia with our Hong Kong and new Singapore...