Deployment Specialist

2 months ago


Singapur, Singapore Talentport Full time

Responsibilities:

- Physical Deployment of Video Analytics solutions:

  • Deliver and install hardware to deploy Ailytics AI solutions by connecting to the camera system.

- Troubleshooting:

  • Troubleshoot and resolve technical issues to ensure customer satisfaction.

- Platform Administration:

  • Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

- Cross-functional collaboration:

  • Coordinate internal resources to address customer requirements effectively.
  • Work collaboratively with internal teams to enhance the overall customer experience.
  • Provide constructive product feedback and suggestions to Ailytics technology team.

- Documentation:

  • Contribute to the development of operational processes, blueprints, and best practices as the team evolves.

Requirements:

  • Willingness to learn
  • Demonstrated resilience learning/executing
  • Demonstrated experience with IP and Subnet
  • Demonstrated experience with BIOS, Windows Setup
  • Demonstrated experience with IP Cameras and troubleshooting
  • Possesses a Class 3 License or equivalent
  • Good communication, interpersonal, and problem-solving skills.
  • A service mindset with a passion for working with technical customers.
  • Customer-first mentality with a high dose of empathy.
  • Self-starter, growth mindset, and able to work cross-team.

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