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Assistant Manager, Front Office
7 months ago
Responsibilities
Responsible for the proper, efficient and profitable functioning of the Hotel. Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests. Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests. Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department. Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies. Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
Requirements
Minimum Diploma in Hospitality Able to perform rotating shifts Positive attitude and outgoing personality and good public relations skills Minimum 4 years of experience in hospitality and Opera knowledge