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Operations Lead

3 months ago

Singapur, Singapore CHUBB Full time
What’s this role about?

Reporting to the Head of Operations, the Operations Lead will have oversight of both the Billing and Data & UAT Team. You will play a crucial role in ensuring the efficient operation of these teams, drive and facilitate process improvements through strong leadership and project management practices and ensure high-quality deliverables. Through effective leadership, operational oversight, and collaboration with cross-functional teams, the Operations Lead ensures accurate billing, reliable data management, and successful user acceptance testing, contributing to the overall success and efficiency of the company.

Key Responsibilities Successfully lead, motivate, and engage the Billing and Data & UAT team, through setting clear KPI’s, strategic goals and performance management Drive and encourage best practices to project management surrounding process improvement and business change Foster a positive work environment encouraging collaboration, communications and continuous improvement, through delivering monthly team meetings, 121’s and development conversations Check and provide senior approval to ensure accuracy in billing-related matters, including but not limited to collections, commissions, refunds and third-party charges Liaise with IT, Finance, and other departments to resolve functional issues and incidents  Build strong relationships with various stakeholders both locally and regionally to ensure timely and smooth implementation across the two teams Support companywide projects Identify operational gaps, and initiate and implement improvement plans to simplify processes and drive productivity Oversee, drive, and execute UAT and Data Governance across both Commercial and Consumer Lines Produce and implement a User Testing Acceptance framework to be used by both Commercial and Consumer across the Singapore Branch Positively challenge the status quo and be curious Aware of Regulatory requirements and collaborate with Data Protection, Legal and Compliance Support Head of Operations and Operational Teams, where required. Desired Qualifications & Skillset Bachelor’s Degree in relevant field  Mature, independent, self-motivated with strong interpersonal and communication skills Be a proactive, assertive, results driven individual who is able to work under pressure Structured, organized, meticulous  Highly Proficient in MS Excel. Knowledge of VBScript, SQL and databases is an advantage Strong team player and a good people leader; ability to engage and work well with a diverse group of colleagues and inspire team members Ability to apply good judgement in decision making. Proven experience in operations management, preferably in a similar role overseeing Billing, Data, and UAT teams. Strong leadership and team management skills, with the ability to motivate and inspire team members. Solid understanding of billing processes, data management principles, and UAT methodologies. Excellent analytical, problem-solving, and decision-making abilities. Proficiency in project management and process improvement methodologies. Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and levels. Attention to detail and a commitment to delivering high-quality outputs. Proficiency in relevant software applications and tools, such as billing systems, data management platforms, and UAT tools.