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    Singapur, Singapore TikTok Full time

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TikTok Shop

4 months ago

Singapur, Singapore TikTok Full time

About the team

E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Regional Business Analyst role to be responsible for building the metrics reporting system to help drive business reviews and decision making. This position will provide key analytical, reporting, forecasting support for the group and will be responsible for developing reporting and variance analysis regarding weekly/monthly/bi-monthly statistics, provide support & recommendations regarding performance. Responsibilities- Support in overall data requirements of e-commerce moderation, especially for quality control.- Structure and design core index; build and maintain data dashboard; monitor core index data abnormalities.- Identify potential operational requirements and opportunities for quality improvement through data analysis.- Adapt business analysis to the specific operational research questions and/or build up certain models by using a range of data sources and research methodologies.- Co-operate with QA leaders closely, take any kind of Data-analysis requests and complete within deadlines.- Work closely with cross-functional teams to build up insights and provide data analysis & business review reports or any other reports as required.- Follow up with Quality Assurance operations, supporting through data analysis and providing optimization suggestions.- Participate from a BA's perspective to provide inputs on different projects.

Minimum Qualifications- Bachelor's degree in a business field with a focus on quantitative or research methods.- 3 years of experience as a Business Analyst or equivalent. - Proficient in Python and SQL to conduct statistical modeling or data analysis. - Ability to pick up domain knowledge in new areas quickly. - Strong multitasking and time management skills. Preferred Qualifications- Graduate degrees in science, mathematics, computer, digital marketing or survey-based research methods.- Global business experience or analytical experience.- Excellent communication skills for global collaboration.- Familiar with the policy and moderation landscape.