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Salesforce Consultant
4 months ago
Title: Salesforce Consultant
Job ID: Location:ST Engineering Hub, SG
Description:We are seeking a talented and experienced individual to join our team as a Salesforce Consultant. The ideal candidate will play a key role in optimizing our Salesforce platform, ensuring its alignment with business goals, and providing ongoing support to enhance overall sales and marketing effectiveness.
Responsibilities:
Salesforce Configuration, Customization and Management: Define CRM tech strategy and target operating models globally. Customize and configure Salesforce to meet the specific needs of the organization. Develop and maintain custom objects, fields, formulas, validation rules, and workflow rules. Implement and manage user profiles, roles, and permission sets. Management of licenses renewals for ST Engineering group. Data Management: Perform data analysis and data cleansing activities to maintain data integrity. Monitor and enforce data quality standards. Plan, supervise and coordinate any data migration. Recommend business process adjustments in line with any data governance policies set up by Corporate. Reporting and Dashboards: Create and maintain reports and dashboards to provide insights into key performance indicators. Work closely with stakeholders to understand reporting requirements and deliver actionable analytics. User Training and Support: Develop and conduct user training sessions to promote effective use of Salesforce features. Provide ongoing support and troubleshooting assistance to users. Collaborate with the IT team to address technical issues. Global Deployment, Integration and Automation: Lead development and execution of global strategy for Salesforce usage and integration. Collaborate with cross functional teams (e.g.development, marketing and IT etc) to integrate Salesforce with other business applications. Implement automation processes using flow builder, process builder, and other tools. Identify opportunities for process improvement as well as implement best practices to ensure ongoing process are always up to date. Requirements Gathering: Work closely with business stakeholders to understand their requirements and translate them into Salesforce solutions. Document and maintain detailed business and technical requirements, business processes, workflows and user guides.Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 10 years of experience as a Salesforce Administrator with expertise in configuration, customization, and data management, with 5 years as Consultant. Salesforce Administrator and/or Advanced Administrator Certification is preferred. Application knowledge of Pardot, CPQ and partner portal. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.Preferred Skills:
Experience with Lightning Experience and Lightning Components. Familiarity with Apex and Visualforce development. Knowledge of integration tools and best practices. Ability to work collaboratively in a highly matrix environment, and coordinating projects spanning across multiple business entities.