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Revenue Manager

3 months ago

Singapur, Singapore Tri-Cap Consulting Full time

Job Summary

You will be responsible for the global strategy and day-to-day implementation of all revenue action plans to maximise hotels' revenue and profitability, integrate synergies and ensure alignment in revenue, sales, distribution and marketing channels to drive revenue for the hotel.

You will identify new revenue opportunities and drive a strong revenue culture focused on total revenue maximisation and maintain an oversight on the overall pricing structure in line with the strategic objective of the properties under management.


Job Scope:

Responsible for effective implementation, maintenance and compliance with the Revenue Management policies and standards. Effectively use the various systems and tools to drive revenueIn-depth understanding of the revenue management tools, and technology applied to develop guest room pricing and distribution strategy recommendations for each property. This must include all market segments and distribution channels to maximise yield through segment and channel mix management, inventory, seasonality and ratesClosely monitor competitive pricing, understand impact of relative pricing decisions on property performance and comp set pricing strategy to maximise opportunities to yieldClearly communicate a strategic vision and objectives on how to drive revenue and improve performance to property teamResponsible for the evaluation, liaison and selection of 3rd party revenue and distribution vendors such as Channel Management systems, Rate shopping tool, STR Reports etc. and take ownership in ensuring regular review, maintenance of access rights and coordination of users trainingCarry out quarterly audits on the hotel Booking Engine and Third-Party Websites, ensuring rates, rate sequencing, images, content and room descriptions are up to date, accurate and consistent across all electronic distribution channelsConduct regular revenue audits of properties including hotel and CompSet visitations, to ensure standards are being achieved in the following areas: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay; inventory availability by channels and pricing controlSupport the hotel's annual budget process with the development of key statistical reports to validate property's strategies and revenue projections


Responsibilities:

Administer the Reservations PMS, ensuring allotments, events dates, packages are loaded correctlyMaintain rate loading and ensure the accuracy of rates loaded against contract conditions Maximising opportunities as they become available to the reservation sales areaEnsure the accuracy of reservations data is maintained, specifically with regard to tracking agent & company productivity, channels & source coding. Report on holdings, occupancy, group blocks as requiredMaintain and process accurate travel agent commission paymentsConduct monthly departmental meetings and attend weekly revenue sales meetings with the Front Office and Sales Team and present pertinent information on group holdings, forecast figures and occupancy trendsProvide constructive feedback on guest enquiries and conversions, with a view to providing accurate data for the sales team and General ManagerLead effective communication with the Sales department with respect to sales leads and special promotionsUpdate other departments and work closely with all other rooms departments to maximise occupancyLiaise with Department Heads to ensure timeliness of room availability and attention to guests’ special requirements. Ensure efficient and effective inter-department interaction within the hotel at all levelsSupport and assist the Front Office team to ensure they are fully conversant with reservations proceduresMonitor the quality of reservations made by Front Office team members. Motivate the Front Office team to contribute to the hotel profitability through up selling and utilisation of the workings of yield managerRepresent the department at appropriate meetings, attend guest functions and to represent the hotel when necessary at hotel functions and familiarisationsAchieve a level of service quality that consistently meets and exceeds the expectations of guests and team membersEnsure the presentation of neat, clean and functionally operating departments. Manage the hotel's assets in reservations as to protect their long-term investment valueAdhere to all hotel policies and proceduresUndertake any other work-related tasks which may reasonably be required from time to time as requested by Senior Management

Revenue Manager

Job Summary

You will be responsible for the global strategy and day-to-day implementation of all revenue action plans to maximise hotels' revenue and profitability, integrate synergies and ensure alignment in revenue, sales, distribution and marketing channels to drive revenue for the hotel.

You will identify new revenue opportunities and drive a strong revenue culture focused on total revenue maximisation and maintain an oversight on the overall pricing structure in line with the strategic objective of the properties under management.

Job Scope:

Responsible for effective implementation, maintenance and compliance with the Revenue Management policies and standards. Effectively use the various systems and tools to drive revenueIn-depth understanding of the revenue management tools, and technology applied to develop guest room pricing and distribution strategy recommendations for each property. This must include all market segments and distribution channels to maximise yield through segment and channel mix management, inventory, seasonality and ratesClosely monitor competitive pricing, understand impact of relative pricing decisions on property performance and comp set pricing strategy to maximise opportunities to yieldClearly communicate a strategic vision and objectives on how to drive revenue and improve performance to property teamResponsible for the evaluation, liaison and selection of 3rd party revenue and distribution vendors such as Channel Management systems, Rate shopping tool, STR Reports etc. and take ownership in ensuring regular review, maintenance of access rights and coordination of users trainingCarry out quarterly audits on the hotel Booking Engine and Third-Party Websites, ensuring rates, rate sequencing, images, content and room descriptions are up to date, accurate and consistent across all electronic distribution channelsConduct regular revenue audits of properties including hotel and CompSet visitations, to ensure standards are being achieved in the following areas: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay; inventory availability by channels and pricing controlSupport the hotel's annual budget process with the development of key statistical reports to validate property's strategies and revenue projections

Responsibilities:

Administer the Reservations PMS, ensuring allotments, events dates, packages are loaded correctlyMaintain rate loading and ensure the accuracy of rates loaded against contract conditions Maximising opportunities as they become available to the reservation sales areaEnsure the accuracy of reservations data is maintained, specifically with regard to tracking agent & company productivity, channels & source coding. Report on holdings, occupancy, group blocks as requiredMaintain and process accurate travel agent commission paymentsConduct monthly departmental meetings and attend weekly revenue sales meetings with the Front Office and Sales Team and present pertinent information on group holdings, forecast figures and occupancy trendsProvide constructive feedback on guest enquiries and conversions, with a view to providing accurate data for the sales team and General ManagerLead effective communication with the Sales department with respect to sales leads and special promotionsUpdate other departments and work closely with all other rooms departments to maximise occupancyLiaise with Department Heads to ensure timeliness of room availability and attention to guests’ special requirements. Ensure efficient and effective inter-department interaction within the hotel at all levelsSupport and assist the Front Office team to ensure they are fully conversant with reservations proceduresMonitor the quality of reservations made by Front Office team members. Motivate the Front Office team to contribute to the hotel profitability through up selling and utilisation of the workings of yield managerRepresent the department at appropriate meetings, attend guest functions and to represent the hotel when necessary at hotel functions and familiarisationsAchieve a level of service quality that consistently meets and exceeds the expectations of guests and team membersEnsure the presentation of neat, clean and functionally operating departments. Manage the hotel's assets in reservations as to protect their long-term investment valueAdhere to all hotel policies and proceduresUndertake any other work-related tasks which may reasonably be required from time to time as requested by Senior Management