Online Customer Specialist

Found in: Talent SG C2 - 2 weeks ago


Singapur, Singapore IIQAF Full time

We are seeking an enthusiastic and customer-oriented individual to join our team as an Online Customer Specialist. As an Online Customer Specialist, you will be responsible for providing exceptional customer service and support to our online customers. This is a fantastic opportunity for someone who is passionate about customer service and enjoys working in a fast-paced online environment.

 Responsibilities
  • Respond to customer inquiries and provide support via email, live chat, and social media platforms
  • Assist customers with order placement, product information, and general inquiries
  • Troubleshoot and resolve customer issues and complaints in a timely and efficient manner
  • Provide recommendations and assist customers in selecting products that best meet their needs
  • Maintain accurate and detailed customer records
  • Collaborate with other team members to ensure customer satisfaction
  • Proactively engage with customers to build rapport and enhance the overall customer experience
Requirements
  • High school diploma or equivalent
  • Proven customer service experience, preferably in an online environment
  • Excellent written and verbal communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Proficient in using online customer support platforms and tools
  • Ability to work independently as well as part of a team


 

 


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